Emma Wilkinson
Salford,Manchester
Summary
I am an organised, ambitious and hardworking individual with a natural drive for quality and a good eye for detail. Throughout my career I have ensured that I work to an extremely high standard and always strive to continue with my natural flair for being a 'people person' showing respect, care and equality to all. I have a proven track record of sucessful project management within care planning and am focused on quality of care. I live at home with my husband of 33 years along with my 2 children and my beautiful Golden Retriever Maggie. I love being outdoors especially spending time in my garden with friends and family. I enjoy reading, walking and going on city breaks.
Overview
36
36
years of professional experience
Work History
Care Systems Lead
RMBICC
04.2019 - Current
- To optimise and maintain all existing care systems used across our 16 homes. Ensuring the systems used – Care and Clinical (Care Planning), Medication Management, and Care Compliance are created, continually developed, analysed, and evaluated.
- To support strong working relationships with Access in relation to care systems provision and development, as well as to lead on any day-to-day technical support or queries raised by the homes.
- To optimise the functionality of all systems to enable the gathering and analysis of the systems' data as required in support of our internal inspection processes and KPIs.
- To deliver scheduled or ad-hoc group or individual training sessions to staff at all role levels on using Care and Clinical, Medication Management, and Care Compliance. To design and implement new forms/resources within systems to enhance care planning, medication management, and governance.
- To lead the development of all systems in order to support the production of regular and ad hoc reports for the Assistant Director of Quality and Governance, and other members of the Care Operations Team.
- To liaise with the Pharmacy and Dementia Lead, and the National Clinical Governance Lead, to develop and maintain system resources to effectively manage the care and support of residents living with dementia, learning disabilities, or nursing requirements.
- To support ongoing quality and governance, identifying our KPIs, and assisting with developing policies and procedures across all 16 homes.
- To undertake all mandatory training, training of interest and attend all care operations and team meetings.
Deputy Home Manager
RMBICC
Eccles, Manchester
07.2014 - 04.2019
- I wasresponsible for assisting the Home Manager with the overall management and development of the 50 bedded care home
- I was responsible for ensuring the home was compliant with all statutory requirements, that the residents were well cared for and safe, and that the staff mix and skill set was structured efficiently and effectively.
- I ensured that all residents needs were assessed and that they all received the highest standard of person centred care.
- I ensured all care plans were completed thoroughly, to high standard and reviewed monthly through an audit process then to cascade all actions needed.
- To ensure all medications were administered in line with policies again through audits and ensuring all actions needed were carried out to ensure compliance.
- To chair regular staff meetings, relatives meetings and residents meetings and to provide regular supervisions and appraisals identifying any training needs and development for all staff.
- To contribute along with the Home Manager to the annual budgets identifying potential budget savings.
- Daily I would lead and manage a team of staff to ensure that all residents were healthy, happy, safe and that their independence was respected and promoted.
- I dealt with occupancy, waiting lists, and attended all pre-admission visits.
- I was responsible for staff recruitment, retention, and ongoing development.
Pharmacy Manager
Gatley Pharmacy
Eccles, Manchester
12.2006 - 07.2014
- To oversee the smooth running of the pharmacy, ensuring that all medications were ordered, dispensed, checked, and sent to relevant patients, nursing homes, and customers within the pharmacy.
- To liaise with other professionals, including GPs, drug and alcohol teams, nursing homes, hospitals, and the CCG.
- To be available for all CCG inspections, undertake all relevant training, and mentor and train all staff members both within the pharmacy and in the nursing homes.
- To ensure all staff had regular supervision and appraisals.
- To audit the nursing homes we provided medication to, send detailed reports of findings, ensure policies and procedures were being adhered to, and provide relevant training to the nursing home staff.
Care Manager
Bupa Care Homes
Eccles, Manchester
03.1999 - 12.2006
- To assume overall responsibility for the high level of residential care for elderly people within the home.
- To manage the staff team, ensuring rotas were completed and checked.
- To be responsible for the development of each individual staff member, ensuring all supervisions and appraisals were up to date, documented, and evaluated.
- To be on duty for all inspections undertaken by the Care Quality Commission.
- To maintain custody of all medications and controlled drugs, ensuring that administration, recording, ordering, and stock controls were carried out in line with policies.
- To liaise with other Health Care Professionals, including GPs, nurses, and social workers, for the well-being of all residents.
- To chair meetings, document and review all Care Plans, and liaise with families accordingly.
- To be responsible for the recruitment and retention of staff, and to carry through inductions and staff training.
- To take charge of four units, each housing 30 residents, in the absence of the Registered Home Manager, ensuring all departments were running smoothly and compliant with policies.
- To audit Care Plans and Medications on the three nursing units, write up detailed reports and ensure that the actions needed were carried out.
Senior Residential Social Worker
Housemartins
Salford, Manchester
10.1993 - 03.1999
- To ensure the smooth running of two residential care homes for adults with a learning disability who are all profoundly deaf.
- To maintain a philosophy of care, implement detailed care plans, ensuring they are reviewed and amended accordingly to current needs.
- Liaise with families and social workers, attend and chair meetings, organise the day-to-day running of both homes, supervise staff, monitor, administer, and order medications, and organise and attend holidays and social activities.
Speech and Language Therapy Assistant
NHS
Swinton, Manchester
02.1992 - 10.1993
- To reinforce specific communication skills, implement and update Speech and Language Therapy programmes for children and adults with a learning disability.
- To observe communication behaviours, liaise with other health care professionals, undertake group therapy sessions, attend team meetings, collect statistics, write up detailed reports, and prepare and maintain materials and equipment.
Day Care Assistant
Social Services
Irlam, Manchester
11.1989 - 02.1992
- To physically assist with personal needs of the residents who all had a physical or learning disability whilst attending the day care centre.
- Taking activity groups such as Art, Creative Writing, and Sign Language.
- To assist the speech and language therapists and physiotherapists with ongoing programmes.
- To write up individual personal programmes and care plans, attend team meetings, keep up-to-date records, support residents on holidays, attend outside meetings and reviews, and administer medications.
Education
Level 3 Pharmacy Services - Introduction to Dispensing Practice and Stock Control, Pharmacy Practice and Procedures, Pharmacy Law and Ethics, Drug Tariff, Actions and Uses of Drugs within the Gastro Intestinal System, Respiratory System, Nervous System, Endocrine System, Genito-Urinary and Musculo-Skeletal System, Treatment for Infections and Treatment of Ear, Nose, Throat and Skin
National Pharmacy Association
Manchester01-2008
BTEC - Care Management
Worsley College
Worsley, Manchester01-1998
City and Guilds 3561/3562 - Community Care
Salford Technology College
Salford, Manchester01-1991
O'Levels - English Literature/Language Grade 1, Art Grade 1, Drama Grade 1, History Grade 2, Biology Grade 2, Mathematics Level 3, German Level 3, Religious Studies Level 3
St Patricks R.C High School
Winton, Eccles, Manchester01-1987
Certificate of Higher Education - Leadership Development Pathway Programme
JDP Consultancy working with RMBICC
London, ENGCertificate of Higher Education - Group Training
Masonic Charitable Foundation
LondonSkills
- Developing, creating, auditing, and evaluating care plans for residents
- Analysing data in order to create reports for both quality and governance
- Training staff on how to create and evaluate person-centred care plans
- Organising and prioritising own work schedule, ensuring all deadlines are met
- Liaising with other health care professionals in order to ensure the safety and well-being of residents
- Supporting and working as part of a team, as well as leading and directing teams
- A positive, patient, and approachable individual with excellent communication skills, who ensures everyone is treated equally, with both respect and dignity
- Led the migration of over 800 care plans from paper to digital across all 16 homes, along with migrating all paper MAR charts to the digital system
References
- Mrs Lucy Tupenny - Assistant Director Quality and Governance - Line Manager - lattc6@gmail.com
- Mrs Anne Child - Pharmacy and Dementia Specialist - RMBICC -anne.child@rmbi.care
Accomplishments
- I have a British Citizenship Recognition Award for supporting residents and colleagues in unprecedented times as nominated by my Managing Director
- I have a level 3 Sign Language qualification
- I was the first ever Speech and Language Therapy Assistant in the UK as the role was created for me after being headhunted by the Speech and Language Therapy Director of Salford
Timeline
Care Systems Lead
RMBICC
04.2019 - Current
Deputy Home Manager
RMBICC
07.2014 - 04.2019
Pharmacy Manager
Gatley Pharmacy
12.2006 - 07.2014
Care Manager
Bupa Care Homes
03.1999 - 12.2006
Senior Residential Social Worker
Housemartins
10.1993 - 03.1999
Speech and Language Therapy Assistant
NHS
02.1992 - 10.1993
Day Care Assistant
Social Services
11.1989 - 02.1992
Level 3 Pharmacy Services - Introduction to Dispensing Practice and Stock Control, Pharmacy Practice and Procedures, Pharmacy Law and Ethics, Drug Tariff, Actions and Uses of Drugs within the Gastro Intestinal System, Respiratory System, Nervous System, Endocrine System, Genito-Urinary and Musculo-Skeletal System, Treatment for Infections and Treatment of Ear, Nose, Throat and Skin
National Pharmacy Association
BTEC - Care Management
Worsley College
City and Guilds 3561/3562 - Community Care
Salford Technology College
O'Levels - English Literature/Language Grade 1, Art Grade 1, Drama Grade 1, History Grade 2, Biology Grade 2, Mathematics Level 3, German Level 3, Religious Studies Level 3
St Patricks R.C High School
Certificate of Higher Education - Leadership Development Pathway Programme
JDP Consultancy working with RMBICC
Certificate of Higher Education - Group Training
Masonic Charitable Foundation