Emma Weal
Newent,Gloucestershire
Summary
I am a self-motivated, enthusiastic, customer focused individual with strong communication skills. Passionate about delivering high standards and maintaining a positive attitude to create a good working environment. Effective communicator, hardworking and reliable with a strong work ethic and excellent customer service skills. Well organised, able to work independently or part of a team, and committed to maintaining high standards, confidentiality and recording accurate, factual reports.
Overview
17
17
years of professional experience
Work History
Pharmacy Sales Assistant
Day Lewis
03.2026 - 07.2026
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Restocked shelves and prepared expired drugs for return.
- Maintained a clean and organised pharmacy environment, complying with health and safety guidelines.
- Monitored expiration dates of medications on shelves, ensuring the disposal of out-of-date products to uphold safety standards.
- Managed pharmacy cash register, processed payments, and reconciled daily financial transactions.
- Addressed customer complaints with empathy and professionalism, resolving issues to ensure customer satisfaction.
- Processed sales transactions efficiently using the till, ensuring accurate handling of cash and card payments.
- Cleaned counters and surfaces to maintain hygienic pharmacy environments.
- Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Operated automated pharmacy storage and dispensing system correctly and safely.
- Handled sensitive customer information with discretion, maintaining confidentiality and trust.
- Provided empathetic support to patients, guiding them through their medication regimes and answering queries.
- Utilised pharmacy management software to process prescriptions and manage customer records efficiently.
- Maintained thorough working knowledge of Standard Operating Procedures for compliant pharmacy services.
- Listened attentively to customer concerns, providing guidance on treatment for minor ailments and illnesses.
- Arranged orderly pharmacy storage for ease of item retrieval.
- Provided warm, friendly greetings to customers, handling prescriptions and purchases efficiently.
- Offered personalised customer service, responding to queries and recommending products suited to individual health needs.
- Opened incoming supplies and stocked in correct locations.
- Provided advice on over-the-counter medicines, healthcare products, and medical equipment to enhance customer health and wellness.
- Consulted the pharmacist as needed to deliver safe, reliable advice on appropriate medical product use.
Triage Clinician
Gloucestershire Health And Care Foundation Trust
Gloucester
11.2024 - 05.2025
- To provide clinical advice to members of the public in accordance with service guidelines and national guidelines.
- To treat patients, carers, colleagues, members of the public with respect and dignity.
- To support members of the public with accessing the most appropriate care pathway.
- To communicate effectively.
- To be an active listener with compassion and ability to navigate challenging situations.
- To maintain accurate records and confidentiality, ensuring compliance in keeping with Caldicott Principles and General Data Protection Regulation (GDPR).
- Maintain high standards when communicating with the public and colleagues to enhance the reputation of the service.
- Flexible and responsive to the needs of patients, their carers and relatives.
- To empower the patient to carry out appropriate self-care through the use of effective communication and provision of health care advice.
Triage Clinician
Care UK/Practice Plus
Gloucester
06.2017 - 11.2024
- To provide clinical advice to members of the public in accordance with service guidelines and national guidelines.
- To treat patients, carers, colleagues, members of the public with respect and dignity.
- To support members of the public with accessing the most appropriate care pathway.
- To communicate effectively.
- To be an active listener with compassion and ability to navigate challenging situations.
- To maintain accurate records and confidentiality, ensuring compliance in keeping with Caldicott Principles and General Data Protection Regulation (GDPR).
- Maintain high standards when communicating with the public and colleagues to enhance the reputation of the service.
- Flexible and responsive to the needs of patients, their carers and relatives.
- To empower the patient to carry out appropriate self-care through the use of effective communication and provision of health care advice.
Triage Clinician
South Western Ambulance Service NHS Foundation Trust
Gloucester
02.2009 - 06.2017
- To provide clinical advice to members of the public in accordance with service guidelines and national guidelines.
- To treat patients, carers, colleagues, members of the public with respect and dignity.
- To support members of the public with accessing the most appropriate care pathway.
- To communicate effectively.
- To be an active listener with compassion and ability to navigate challenging situations.
- To maintain accurate records and confidentiality, ensuring compliance in keeping with Caldicott Principles and General Data Protection Regulation (GDPR).
- Maintain high standards when communicating with the public and colleagues to enhance the reputation of the service.
- Flexible and responsive to the needs of patients, their carers and relatives.
- To empower the patient to carry out appropriate self-care through the use of effective communication and provision of health care advice.
Education
GCSE - NVQ business administration level 2 and level 3, Business studies GCSE, Combined science GCSE, Art and design GCSE, English GCSE, Mathematics GCSE, Commerce GCSE, German GCSE, History GCSE
Lady Hawkins School
Kington, Herefordshire01.1991
Skills
- Strong verbal communication
- High standards
- Team player
- Ability to work alone
- Flexible
- Strong attention to detail
- Patient and polite
- Approachable, welcoming and well presented
- Kind and considerate
- Ability to adapt to individual needs
- Willingness to learn
- Hard worker
- Honest, reliable and a good time keeper
Additional information
NCFE CACHE level 2 Certificate in Understanding safeguarding and prevent., NCFE level 3 certificate in the principles of end-of-life care., NCFE level 2 award in nutrition and health., Institute of Leadership and Management (ILM) level 3 certificate in first line management., IHCD Paramedic qualification., Volunteering, Great Oaks retail shop.
Timeline
Pharmacy Sales Assistant
Day Lewis
03.2026 - 07.2026
Triage Clinician
Gloucestershire Health And Care Foundation Trust
11.2024 - 05.2025
Triage Clinician
Care UK/Practice Plus
06.2017 - 11.2024
Triage Clinician
South Western Ambulance Service NHS Foundation Trust
02.2009 - 06.2017
GCSE - NVQ business administration level 2 and level 3, Business studies GCSE, Combined science GCSE, Art and design GCSE, English GCSE, Mathematics GCSE, Commerce GCSE, German GCSE, History GCSE
Lady Hawkins School