Emma Thomson
Painswick, Stroud,Gloucestershire
Summary
Energetic and detail-oriented self-employed florist transitioning into a customer service role. Proven track record of managing high-stress situations, resolving client enquiries, and delivering exceptional service within the wedding industry. Combines strong active listening and problem-solving skills.
Overview
26
26
years of post-secondary education
25
25
years of professional experience
Work history
Florist/ Director
The Bespoke Flower Co. Ltd
Painswick, Stroud, Gloucestershire
2013.03 - Current
- Built strong relationships with clients, families, venues and suppliers through excellent communication and customer service.
- Planned and coordinated up to 70 weddings and events a year, managing multiple priorities, deadlines and logistics.
- Adapted communication to different personalities and individual needs, creating a calm and supportive client experience.
- Remained calm, practical and solution-focused when dealing with unexpected challenges and last-minute changes.
- Managed all aspects of my own business, demonstrating initiative, reliability, organisation and responsibility.
- Managed purchasing, budgets, administration and client records with strong attention to detail.
- Built a successful business through repeat business, recommendations and long-standing relationships.
Community Liaison Officer
The British Embassy
, Madrid, Spain
2004.01 - 2006.07
- Supported the welfare and wellbeing of British Embassy staff and their families relocating to Madrid.
- Provided practical support and guidance to families settling into a new country and community.
- Assisted families with school choices, enrolment and other day-to-day settling-in needs.
- Built trusted relationships with families, responding sensitively and confidentially to individual concerns.
- Organised social events and community activities to help families connect and feel part of the wider community.
- Liaised with schools, local organisations and other contacts to provide practical solutions and support.
- Managed sensitive and sometimes challenging situations with empathy, discretion and professionalism.
Buyers Administrative Assitant
Arcadia Group
Berners Street, London
2001.06 - 2002.08
- Provided administrative support to the buying team.
- Managed orders, records and correspondence.
- Liaised with suppliers and internal teams.
- Prioritised deadlines with accuracy and attention to detail.
Education
Bachelor of Arts - Fashion Design
The Surrey Institute of Art & Design
Epsom, Surrey 1999.09 - 2022.07
A-Levels - Art, English Literature & Language & Design Technology
Ilkley Grammar School
Ilkley, Bradford 1996.09 - 1998.06
GCSEs - Including Maths & English
Ikley Grammar School
Ilkley, Bradford 1994.09 - 1996.06
Affiliations
- Gardening
Timeline
Florist/ Director
The Bespoke Flower Co. Ltd
2013.03 - Current
Community Liaison Officer
The British Embassy
2004.01 - 2006.07
Buyers Administrative Assitant
Arcadia Group
2001.06 - 2002.08
Bachelor of Arts - Fashion Design
The Surrey Institute of Art & Design
1999.09 - 2022.07
A-Levels - Art, English Literature & Language & Design Technology
Ilkley Grammar School
1996.09 - 1998.06
GCSEs - Including Maths & English
Ikley Grammar School
1994.09 - 1996.06