Ben Martin
Northampton,England
Overview
19
19
years of professional experience
Work history
Events Florist
Ben Martin Floral Design
Northampton, Northamptonshire
04.2018 - 09.2025
- Designing and arranging floral arrangements for a wide rang of events including Weddings, Funerals and corporate eventing.
- Working Closely with clients to understand their requirements and delivering personalised floral solutions.
- Managing my business inventory of flowers and floral supplies, ensuring availability and freshness of materials for timely events delivery and day to day customer orders.
- Developing personalised concepts for floral arrangements annd adapting designs based on client and customer feedback and event to venue specific Requirements.
- Created funeral arrangements with respect and sensitivity during difficult times.
- Organised and delivered Flower arranging workshops and group and one to one tutors. This included annual Christmas wreath making classes for my customer and their family and friends and demonstration for local society groups and organisation.
Bank manager
Lloyds Bank
Northampton, England
02.2012 - 09.2017
- Led my teams in delivering exceptional customer service by, ensuring the customer was at the heart of everything we did.
- Managed, implemented and delivered my branches Business plan, ensuring all colleagues understood the part they played.
- Trained and mentored new to bank and experienced colleagues to improve their knowledge of banking procedures and regulations and excellent customer service.
- Oversaw the branches compliance with regulatory and legal requirements ensuring adherence to industry standards and requirement.
- Coordinated and often led staff training programmes and promoted development within the team.
- Enhanced customer satisfaction by developing strong relationships and understanding and meeting individual needs.
- Managed and resolved customer complaints promptly and professionally , ensuring best outcomes for their experience
Personal banking advisor
Lloyds bank
Northampton, England
06.2006 - 06.2013
- Advised customers on financial products and services to meet their needs.
- Delivered exceptional customer service in every moment and delivered against my individual and Branches NPS score.
- Developed strong relationships with my customers through regular communication and under standing their needs.
- Resolved customer queries annd complaints efficiently, enhancing overall customer satisfaction and branch advocacy.
- Identified sales opportunities by understanding customers' financial needs and goals
- Educated customers about various banking services and products and helping to walk them through new branch technologies ie self deposit machines.
Education
GCSEs -
Guilsborough Secondary Scool
Northampton 09/1997 - 09/2001
Timeline
Events Florist
Ben Martin Floral Design
04.2018 - 09.2025
Bank manager
Lloyds Bank
02.2012 - 09.2017
Personal banking advisor
Lloyds bank
06.2006 - 06.2013
GCSEs -
Guilsborough Secondary Scool
09/1997 - 09/2001