- Politics
- Reading
- Tennis
- Theatre
- Languages (German & Spanish)
Emma Surgey
Summary
Having recently graduated from Newcastle University with a BA in History, I am now seeking full-time employment within a role which allows me to develop both professionally and personally. Alongside my studies, I have worked a number of hospitality and customer service roles. Additionally, during summer 2025, I arranged a series of work experience placements at Heathrow Airport, operating within the public affairs and community engagement teams. I am now eager to pursue a role which challenges me to apply my existing skills and experiences, develop such further, and contribute to wider organisational goals.
Overview
3
3
years of professional experience
Work History
Front of House
The Muddler
Newcastle upon Tyne, Tyne and Wear
08.2025 - 07.2026
- Developed leadership skills by training, mentoring and supporting newer and less experienced members of staff, in order for them to be able to gain confidence and effectively perform in busy customer facing environments.
- Facilitated strong presentation skills by upselling menu items, which involved staying informed about the latest menu adaptations to provide customers with the best recommendations for their dining experience.
- Resolved customer queries calmly and professionally, using problem solving skills and effective communication skills to achieve positive outcomes and maintain high standards of service.
Work Experience Placements
Heathrow Airport
London
06.2025 - 06.2025
- Engaged in meetings, contributing to discussions on political aspects of airport's proposed expansion.
- Successfully analysed complex information from a variety of sources to find useful information and key trends.
- Developed an understanding of how public affairs professionals engage with policy makers, government departments and external stakeholders.
- Placement in Community Engagement- Observed how Heathrow engages and builds relationships with local communities by touring the surrounding area and conversing with the locals.
- Supported the community engagement team by researching issues that affect local areas and assessing information to inform Heathrow's decision making.
- Gained insight into how large organisations, such as Heathrow, balance the companies' needs, as well as public interest, by working with indiviuals and organisations within the nearby areas.
Host
Lane 7
Newcastle upon Tyne, Tyne and Wear
10.2023 - 05.2024
- Managed guest bookings, allocated lanes and activities and responded to customer enquiries both in person and over the phone.
- Processed cash and card payments, balanced transactions and maintained attention to detail when handling promotional offers and customer purchases.
- Adapted to a fast-paced and unpredictable work environment by prioritising multiple responsibilities simultaneously, while remaining calm, working collaboratively in a team and maintaining a high level of service.
Education
Bachelor of Arts - History (Hons)
Newcastle University
Newcastle upon Tyne01-2026
A-Levels -
Barnsley Sixth Form
Barnsley 01-2023
GCSEs -
Netherwood Academy
Barnsley 01-2021
Skills
- Team building
- Critical Thinking and Problem Resolution
- Event coordination
- Public speaking
- Research and Data Analysis
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Leadership
- Time Management and Organisational Skills
- Adaptability
- Briefing Note Preparation
- Proffesional Email Writing
Accomplishments
- Recognised by management for delegation and leadership behaviours, leading to increased responsibilities and multiple employee of the month awards.
- Have completed training courses relating to fire safety, misconduct in the workplace, allergens and, conflict resolution.
- Performed in a number of musical and dance productions, as well as successfully completing multiple dance examinations, across different styles, all to a high standard.
- Contributed to achieving restaurant sales incentives including winning internal, cross-department up sale competitions.
Interests
Timeline
Front of House
The Muddler
08.2025 - 07.2026
Work Experience Placements
Heathrow Airport
06.2025 - 06.2025
Host
Lane 7
10.2023 - 05.2024
Bachelor of Arts - History (Hons)
Newcastle University
A-Levels -
Barnsley Sixth Form
GCSEs -
Netherwood Academy