Emma Stevenson
Welwyn Garden City
Summary
Motivated Customer Service Supervisor with a background in leading teams within fast-paced environments. Achieved high levels of customer satisfaction through effective complaint resolution and efficient management of customer enquiries. Focused on enhancing team performance and maintaining service delivery standards.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
STEVENSONS
LETCHWORTH
01.2022 - Current
- Supervising the daily operations of the customer service team within a busy office environment
- Monitored team performance and upheld customer service standards, ensuring consistent service quality
- Training, coaching, and supporting customer service staff to improve performance and product knowledge
- Handled escalated complaints and resolved issues, contributing to enhanced customer satisfaction
- Supporting customers via telephone, email, and face-to-face enquiries in a professional and efficient manner
- Managed customer enquiries regarding school uniform orders, deliveries, returns, and product availability to provide timely solutions
- Coordinating with warehouse, sales, and production teams regarding stock levels and order
- Maintaining accurate customer records and ensuring confidential information is handled securely
- Managing staff rotas, workload distribution, and day-to-day office operations
Police Officer
BRITISH TRANSPORT POLICE
CENTRAL LONDON
01.2021 - 01.2022
- Addressed minor crimes including vandalism, graffiti, litter, abandoned vehicles, and antisocial behaviour to maintain community safety.
- Issued fixed penalty notices to address minor offences.
- Intervening at an early stage to try to deter crime.
- Reviewed and analysed CCTV evidence to provide crucial support for ongoing investigations.
- Established strong relationships with local schools, businesses, and community groups to foster collaboration and enhance community engagement.
Bar Supervisor
THE GATE PUB
ARKLEY
01.2020 - 01.2021
- Ensured efficient operation of bar and staff
- Managed inventory levels to support uninterrupted service
- Hiring and training staff
- Created weekly work schedules to optimise staff coverage
Bar Staff Member
Hadley Wood Golf Club
01.2017 - 01.2019
- Greeted customers, fostering a welcoming atmosphere for an enhanced customer experience
- Use a till to take orders and payments
- Processed cash transactions with accuracy, ensuring smooth operations and customer satisfaction
- Maintained cleanliness and stocked bar, supporting efficient service delivery
- Collect glasses and wash up
Education
A-Levels - Politics, Law and Sociology
Barnet and Southgate College
Barnet, BNE01-2019
Skills
- Customer service
- Complaint handling
- Team management
- Problem solving
- Adaptive leadership
- Customer focus
- Customer service training
- Telephone etiquette training
- Customer relationship management
- Time management
- Computer literacy
- Email correspondence
Hobbies and interests
- Long walks
- Animals
- Reading
- Football
Timeline
Customer Service Supervisor
STEVENSONS
01.2022 - Current
Police Officer
BRITISH TRANSPORT POLICE
01.2021 - 01.2022
Bar Supervisor
THE GATE PUB
01.2020 - 01.2021
Bar Staff Member
Hadley Wood Golf Club
01.2017 - 01.2019
A-Levels - Politics, Law and Sociology
Barnet and Southgate College