Emma Scott
Dover,Kent
Summary
Resourceful individual with the ability to remain calm under pressure and competence in problem-solving. I have strong public relations skills and multilingual capabilities, perfect for communication across diverse audiences. Committed to leveraging these competencies in this new environment.
My skills with driving and customer service would be perfect for this position.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work history
CSTM
Ocado
Erith, Bexley
2024.11 - Current
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
Bartender
The Hangar micropub
Welling, Bexley
2021.09 - 2024.10
- Provided excellent service to customers, resulting in repeat business.
- Promoted special events and offers, resulting in increased footfall on those days.
- Checked identification of customers to ensure legal drinking age compliance.
- Resolved customer complaints promptly to maintain good relationships.
- Developed rapport with regular patrons, enhancing customer loyalty.
- Responded promptly to changing situations, maintaining seamless operations under pressure.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
Education
Certificate of Higher Education - Sports horse therapy and rehabilitation
University of Greenwich
City of london 2016.09 - 2019.05
Skills
- Customer service
- Public Relations
- Communication skills
- Problem-solving
- Resourcefulness
- Calm under pressure
- Multilingual
Languages
English
Native
French
Native
Spanish
Elementary
Timeline
CSTM
Ocado
2024.11 - Current
Bartender
The Hangar micropub
2021.09 - 2024.10
Certificate of Higher Education - Sports horse therapy and rehabilitation
University of Greenwich
2016.09 - 2019.05