Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Emma Rouse

Bournemouth

Summary

A confident, committed, loyal and dependable 19 year old who works well in a team environment. Very comfortable working and interacting with people of all ages and adapts quickly to unfamiliar environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work history

FX Client Services

JP Morgan
09.2022 - Current
  • Collaborated with staff members to enhance customer service experience and exceed client satisfaction.
  • Promptly responded to FX queries and requests from external and internal customers.
  • Dealing with business as usual task independently to ensure all targets are met consistently

Tennis Coach

Cre8tive Tennis
10.2017 - 09.2021
  • Interacting with children as well as the parents, working in all weather conditions, managing groups through a session, support during summer holiday camps, responsible for monthly invoices to Cre8tive Tennis
  • Boosted player performance, monitoring progress to adjust training techniques.
  • Organised tennis summer camps for students to foster independence and master strokes.

Waitress

The Greyhound Aldbury
07.2020 - 12.2020
  • Table service, customer service, payment processing
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.

Netball Umpire

Tring Tornadoes Netball
01.2019 - 10.2020
  • Successfully completed the IOA into umpiring and C-award qualification courses, working with a mentor from the leagues to further develop, being reliable and punctual to all matches
  • Planned and facilitated regular sessions using evidence-based practices to improve performance.
  • Consistently applied effective, innovative coaching methods to meet and exceed team needs.

Waitress

Tring Park Cricket Club
09.2018 - 01.2019
  • Preparing starters and deserts, collecting drinks orders and taking to the bar, table servicing and support on pot wash and kitchen clean down
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Education

Tring School

A-Levels - Economics

Tring School
Tring

A-Levels - Geography

Tring School
Tring

A-Levels - History

Tring School
Tring

Skills

  • Customer service
  • Customer relations
  • Exceptional telephone etiquette
  • Effective workflow management
  • Data entry

Accomplishments

    Successfully participated in the 2018 World Challenge expedition to Sri Lanka with Tring School.

    Gained significant life experiences including:

    - Raising over £3,000 through fund-raising activities including a quiz for over 80 people Engaged with local and national businesses via email, phone and face-2-face contact to gain an impressive selection of raffle donations

    - Sourced and cooked meals for 15 plus people during the trip

    - Completed a community school project in Sri Lanka Managed the teams trip budget to have enough to employ local trades people to provide additional services on the community project

Timeline

FX Client Services

JP Morgan
09.2022 - Current

Waitress

The Greyhound Aldbury
07.2020 - 12.2020

Netball Umpire

Tring Tornadoes Netball
01.2019 - 10.2020

Waitress

Tring Park Cricket Club
09.2018 - 01.2019

Tennis Coach

Cre8tive Tennis
10.2017 - 09.2021

Tring School

A-Levels - Economics

Tring School

A-Levels - Geography

Tring School

A-Levels - History

Tring School
Emma Rouse