Emma Rao

• Secretarial and administrative duties in accordance with the running of the services including handling the majority of invoicing responsibilities.
• Support the Business Support Hubs and Service/Contract Manager to meet local health & safety requirements; acting as a point of contact, to ensure the safety and security of staff and others is maintained at all times when allowing callers entry into the building.
• Provide an all-round administration and when required reception service including secretarial and data-related tasks.
• Be responsible for contacting prospective clients and processing these referrals and insuring people are offered appointments within a 5 day window.
• Support the management team in maintaining high levels of data quality and data management.
• Generating prescriptions in preparation for signing.
• Provide administrative and secretarial support to include the receipt, storage and stock management of prescriptions.
• Maintain and create record-keeping systems as required.
• Work as part of an administrative team supporting the service with operational commitments to include organising diaries, allocating, arranging, cancelling and rebooking client appointments, ensuring all appointments are fully utilised and reception is effectively managed.
• Support colleagues to use Windows driven software packages, IT and data queries.
• Taking, transcribing and distributing formal minutes for any service meeting as required.

Key Achievements:

Quickly becoming an integral part of a busy team, working efficiently and to high standards.

I am a valued member of the team, who can be trusted to work independently and ensure the job gets done.

For the past six months I have worked under a part-time manager who has called upon me to take on more responsibility and help him with extra duties to support his role - I have seamlessly taken on these duties to a high standard. Despite being mostly manager-less the team know that I am confident and reliable enough to get on with the job at hand.

Winning an award from the Head of Service.

Providing a range of marketing services for small businesses, from social media management and digital ads to web design.

• Managed daily operations.
• Maintained regular contact and relationships with existing customers providing comprehensive support.
• Retained existing customers.
• Liased with customers, determined needs, provided recommendations, and up-sold services when applicable.
• Managed daily finance services for smooth business operations.
• Oversaw financial reporting processes, maintaining accuracy and compliance with regulatory standards.
• Recorded and filed VAT returns.
• Worked across all aspects of this small, family business.
• Liaised with external HR provider.
• Social media management.

Key achievements:

Building a business from the ground up to be a trusted digital marketing supplier for local companies.

Enabled numerous local businesses to get found more easily online and, for some, we became their main source of advertising and promotion.

Year on year retained over 90% of existing customers through effective management of operations and delivering exceptional customer service.

• Led a team of 5 selling 6-sheet poster advertising space to specialist outdoor agencies across the UK.
• Reported back to senior management every week to ensure targets were being met.
• London contact for all advertising on the Glasgow Underground (the clockwork orange).
• Processed new customer orders and coordinated related documentation.
• Completed duties to deliver on targets with accuracy and efficiency.

Key achievements:

We repeatedly met our ever-increasing quarterly sales targets. On many occasions hitting 120% of target.

Managing my team to help them deliver the best results possible.

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