Danielle Kunert
Leighton Buzzard ,Central Bedfordshire
Summary
Dedicated professional with expertise in responsive client liaison, professional email etiquette, and outstanding customer service. Skilled in booking coordination and delivering exceptional customer experiences, ensuring seamless communication and satisfaction. Committed to fostering strong client relationships while maintaining high standards of service excellence.
Dependable professional with keen ability to manage administrative tasks and coordinate team efforts seamlessly. Possesses strong organisational skills and interpersonal communication, ensuring smooth operations and client satisfaction. Committed to enhancing service quality and streamlining processes to drive positive outcomes.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Service administrator
Firelec Controls Ltd
Luton , Bedfordshire
09.2019 - 02.2025
- Served as key point of contact for customers, enhancing company reputation.
- Managed client appointments efficiently, reducing waiting times significantly.
- Supported management in strategic planning, resulting in improved efficiency.
- Handled confidential documents with utmost discretion safeguarding privacy.
- Assisted teams in project coordination leading to timely completion.
- Ordered office supplies on time, maintaining an effective work environment.
- Handled all incoming calls professionally, contributing to positive brand image.
- Assisted in preparation of monthly reports to inform decision making.
- Streamlined office procedures by implementing efficient filing systems.
- Coordinated workflow to meet business demands, monitoring and prioritising outstanding service requests and work orders.
- Documented and reported on service metrics and daily challenges, working with senior leaders to bridge gaps.
- Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
Service administrator
Silver Group Ltd
Luton , Bedfordshire
07.2017 - 09.2019
- Maintained accurate records of customer interactions to improve service delivery.
- Managed client appointments efficiently, reducing waiting times significantly.
- Assisted in preparation of monthly reports to inform decision making.
- Streamlined office procedures by implementing efficient filing systems.
- Prepared invoices promptly ensuring timely payments from clients.
- Handled confidential documents with utmost discretion safeguarding privacy.
- Increased customer satisfaction with prompt resolution of queries and issues.
- Supported management in strategic planning, resulting in improved efficiency.
- Reviewed and updated database regularly for accuracy of information.
- Prepared detailed financial reports for improved decision making.
- Liaised with clients regarding overdue payments, facilitated swift resolution of issues.
- Managed client accounts to ensure timely payments.
- Assisted in monthly closings, ensured timely completion of tasks.
- Met deadlines by managing workload independently.
- Uploaded invoices using Sage after verifying data.
Receptionist assistant
P O'Neill Electrical & Mechanical Ltd
Luton , Bedfordshire
08.2015 - 07.2017
- Assisted in the organisation of meetings to ensure smooth operations.
- Managed multi-line telephone system, provided excellent customer service to callers.
- Maintained tidy and organised front desk, creating inviting atmosphere for guests.
- Increased productivity with effective distribution of correspondence.
- Managed all incoming phone calls for efficient communication.
- Directed visitors by maintaining employee and department directories; giving instructions effectively.
- Welcomed visitors with warm and professional manner.
- Contributed to a friendly work environment, fostering positive staff morale.
- Took and communicated messages to minimise interruptions to staff workflows.
- Collaborated closely with caterers, delivering quality food service at events.
- Organised key data into comprehensive spreadsheets for easy reference.
Education
NVQ Level 2 & 3 - Beauty Therapy
Central Bedfordshire College
Dunstable 09.2009 - 09.2011
Skills
- Responsive client liaison
- Professional email etiquette
- Outstanding customer service
- Booking coordinating
- Customer Service
References
References available upon request.
Timeline
Service administrator
Firelec Controls Ltd
09.2019 - 02.2025
Service administrator
Silver Group Ltd
07.2017 - 09.2019
Receptionist assistant
P O'Neill Electrical & Mechanical Ltd
08.2015 - 07.2017
NVQ Level 2 & 3 - Beauty Therapy
Central Bedfordshire College
09.2009 - 09.2011
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