Emma Norcliffe
Conisbrough,Doncaster
Summary
Dedicated professional with extensive expertise in personal care and elderly assistance, specialising in dementia care and palliative support. Proficient in medication administration, client record maintenance, and dietary management, ensuring comprehensive health and safety compliance. Demonstrates strong skills in activity planning, progress reporting, and maintaining professional boundaries while providing empathetic support to vulnerable clients. Committed to upholding infection control standards and respecting diversity within residential settings.
Reliable Support Worker with 25 plus years of experience. Delivers medication management and adapts care planning with person-centred approach. Well-versed in hoists and mobility aids.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Support worker
Walsingham Support
Conisbrough, Doncaster
04.2021 - Current
- Participated in regular team meetings, enhancing quality of care provided.
- Encouraged social integration by facilitating community involvement opportunities.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Actively listened to client concerns thus creating a comforting environment.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Assisted in maintaining a clean environment for improved client health.
- Provided transportation for medical appointments, ensuring timely arrival.
- Helped achieve patient independence through guided tasks and activities.
- Administered medication according to schedule, promoting optimal health outcomes.
- Monitored vital signs of patients for early detection of health complications.
- Provided emotional support to patients, improving their mental wellbeing.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Respected privacy and dignity of each resident during provision of care services.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
Support worker
Cygnet Health Care
Rotherham, south yorkshire
06.2019 - 04.2021
- Helped achieve patient independence through guided tasks and activities.
- Improved health outcomes by delivering consistent care in collaboration with nursing team.
- Led group activity programmes to support independence and encourage community inclusion.
- Counselled clients through difficult times using approved and compassionate strategies.
- Reported on clients' progress to evaluate service impact.
- Recruited clients for programmes based on their needs.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Administered medication to patients, ensuring proper health management.
Education
NVQ Level 2 - care
City & Guilds
Nelson, Lancashire 03.1998 - 05.2000
NVQ Level 3 - care
City & Guilds
Nelson, Lancashire 05.2001 - 07.2004
Skills
- Personal care
- Medication administration
- Client record maintenance
- Dietary management
- Activity planning
- Progress reporting
- Active listening
- Time management
- Basic nursing care
- Empathy for clients
- Professional boundaries understanding
- Dealing with vulnerable clients
- Palliative care understanding
- Infection control knowledge
- Dementia care expertise
- reliable and trustworthy
- Dementia care knowledge
- Elderly assistance proficiency
- Personal care assistance
- Meal preparation
- Health and Safety regulations
- Residential housekeeping
- Learning disabilities support
- Health and safety procedures
- Elderly care knowledge
- Respect for diversity
Certification
. COSHH
. Equality and Diversity
. First Aid awareness
. Fluids and Nutrition
. Food safety level 1
. GDPR
. Health and safety
. Infection prevention
. The Mental capacity Act 2005 and DoLs
. Managing Medicines
. Moving and Handling
. Dysphagia
Affiliations
Gardening
Fishing
Walking
spending time with family and friends
Timeline
Support worker
Walsingham Support
04.2021 - Current
Support worker
Cygnet Health Care
06.2019 - 04.2021
NVQ Level 3 - care
City & Guilds
05.2001 - 07.2004
NVQ Level 2 - care
City & Guilds
03.1998 - 05.2000
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