Emma Morsley
Dunstable,Bedfordshire
Summary
Dedicated and compassionate animal welfare professional with over three years of experience providing high standards of care and welfare for animals in a busy rescue environment. My experience includes fostering animals, managing work-related social media pages, and undertaking training for an Assistant Manager role within a veterinary clinic, developing strong organisational, communication, and problem-solving skills. In previous leadership roles, including as a pub team leader, I gained valuable experience supporting and motivating teams, coordinating day-to-day operations, and building positive relationships with a wide range of people. I am passionate about animal welfare and am eager to use my experience, leadership skills, and commitment to supporting others to help create a positive and successful environment for foster carers, volunteers, and the animals in their care.
Overview
2027
2027
years of professional experience
Work history
Animal Care Assistant
RSPCA
Quainton, Buckinghamshire
2023.03 - Current
- Training volunteers and helping them settle in.
- Fostering animals.
- Remained calm when handling animals to prevent chance of injury or reactive behaviour.
- Understood needs of different types of animals.
- Responded to questions on animal care from colleagues or members of public.
- Cared for animals on treatment plans/behaviour plans.
- Ensure animals paperwork kept up to date.
Bar Staff/ Team leader
Greeneking
Dunstable, CBF
2020.07 - 2023.02
- Neatly set tables.
- Collect money and sort change.
- Perform closing duties including cleaning, sanitising, and replenishing.
- Prepare mixed drinks, and pour wine, beer and non-alcoholic beverages.
- Waitressing and taking customer's orders.
- Ensuring the pub is safe and all COVID restrictions are adhered to.
- Maintained full knowledge of bar and menu items and made recommendations.
- Look after a small team
- Deal with customer complaints
- Open and close the business
Veterinary Care Assistant
Medivet
Hemel Hempstead, Hertfordshire
2021.09 - 2022.09
- Ensured all animals were cared for and monitored closely throughout the day.
- Patient with nervous dogs, took extra care to make sure they felt as safe and comfortable as possible
- Facilitated effective treatment of patients, using restraining methods to minimise anxiety and stress.
- Reception duties including booking appointments, answering phone calls and cleaning tasks.
Catering Supervisor
Walnut Tree Cafe
Shefford
2020.01 - 2020.07
- Ensure everything was set up and prepared correctly for the day ahead.
- Welcome customers into the cafe and make sure they had a pleasant visit.
- Counting and ordering stock.
- Trained new members of staff to use the till and equipment.
- Resolved challenging customer complaints to full satisfaction, to ensure the customer was happy and would return.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Ensured the building was secure and locked, with the alarms set each day when I left.
Catering Assistant
Poplars Garden Centre
Dunstable, Bedfordshire
2017.11 - 2019.12
- Set up of deliquescent counter which includes food preparation, food packaging and display.
- Operation of hot drinks machine, jacket potato oven and panini machines.
- Provide excellent customer service and ensure all customers are happy.
- Operate a cash register for cash and bank card transactions.
- Complete use by checks on consumables.
- Stock and replenish merchandise.
- Handle all customer relations issues in a gracious manner and in accordance with company policies.
- Welcome customers into the restaurant and helpe them locate items.
- Use time efficiently when not serving customers, including clearing tables and polishing cutlery.
Cleaning Operative
Poplars Garden Centre
Dunstable, Bedfordshire
2017.09 - 2018.03
- Followed health and safety and COSHH regulations.
- Always cleaned to a very high standard.
Office Junior
LTS Cleaning Limited
Bedford, Bedfordshire
5 2017 - 8 2017
- Audited staff files.
- Ordered and distributed cleaning supplies.
- Conducted monthly audits of sites to ensure customer satisfaction.
- Managed office supplies, organisation and upkeep.
- Screened applicant CVs and coordinated interviews.
- Opened and properly distributed incoming post.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted numerous visitors including interview candidates.
Cleaning Operative
LTS Cleaning Limited
Dunstable, Bedfordshire
2016.06 - 2017.09
- I worked at various different customer sites ranging from car showrooms, restaurants, medical and dental surgeries.
- Followed health and safety and COSHH regulations.
- Always cleaned to a very high standard.
- Assisted in the training of others.
Education
A Level - English Literature, Philosophy and Pschology (Grade CCC)
Harlington Sixth Form
Bedfordshire2017
GCSEs -
Harlington Upper School
DunstableCambridge National Certificate - ICT
Harlington Upper School
Bedfordshire2015
Skills
- I am a very hard working individual
- Good communication skills
- Reliable and dependable
- Compassionate and caring
- Eager to learn new skills
- Work well alone or as part of a team
- Till trained
- Computer skills in the Office 365 suite (Word/Outlook/Excel)
- Telephone skills
Timeline
Animal Care Assistant
RSPCA
2023.03 - Current
Veterinary Care Assistant
Medivet
2021.09 - 2022.09
Bar Staff/ Team leader
Greeneking
2020.07 - 2023.02
Catering Supervisor
Walnut Tree Cafe
2020.01 - 2020.07
Catering Assistant
Poplars Garden Centre
2017.11 - 2019.12
Cleaning Operative
Poplars Garden Centre
2017.09 - 2018.03
Cleaning Operative
LTS Cleaning Limited
2016.06 - 2017.09
Cambridge National Certificate - ICT
Harlington Upper School
Office Junior
LTS Cleaning Limited
5 2017 - 8 2017
A Level - English Literature, Philosophy and Pschology (Grade CCC)
Harlington Sixth Form
GCSEs -
Harlington Upper School