Emma Loveday
Fareham,Hampshire
Summary
I am a highly organised and detail-oriented administrative professional with extensive experience in education and public-sector environments. I can manage complex information, maintain accurate records, follow procedures and deliver high-quality customer service. I am experienced in handling sensitive information, communicating clearly with families and professionals, and working calmly under pressure to meet deadlines. I have a strong understanding of education settings and safeguarding, with transferable skills well suited to the Eligibility Officer role within Hampshire County Council’s School Transport Service.
Overview
12
12
years of professional experience
56
56
years of post-secondary education
Work history
School Science Technician
Brookfield Community School
Southampton
2022.01 - 2026.05
- Provide administrative and operational support within a large secondary school science department.
- Maintain detailed digital and paper records relating to equipment, compliance, health and safety and audit requirements.
- Process requests, manage bookings and update systems accurately to support service delivery.
- Communicate professionally with staff, students and suppliers in line with procedures.
- Use systems including SIMS, Lablogger and Microsoft 365 while managing competing priorities with high accuracy.
Learning Support Assistant
The Hamble School
Southampton
2018.11 - 2021.12
- Supported students and families within a mainstream education setting, including those with additional needs.
- Maintained accurate records relating to attendance, progress and safeguarding.
- Communicated sensitively with parents, carers and professionals while prioritising work in a fast-paced environment.
Administrative Assistant
The Hamble School
Southampton
2017.01 - 2018.11
- Provided comprehensive administrative support within a busy school office, including individual pupil and whole school travel and educational trips administration.
- Acted as first point of contact for enquiries via phone, email and shared inboxes.
- Drafted written communications, maintained accurate records, supported meetings, diary management, recruitment administration and compliance paperwork, and delivered professional customer service.
School Attendance Officer
Woodlands Community College
Southampton
2016.01 - 2017.01
- Monitored and analysed attendance data ensuring statutory compliance.
- Maintained confidential records, produced reports and communicated decisions sensitively to families while liaising with external agencies.
Inclusion Support Assistant
Woodlands Community College
Southampton
2014.09 - 2016.01
- Supported students with additional and behavioural needs within an alternative onsite provision.
- Maintained records, contributed to documentation and worked collaboratively with support services.
Education
GCSEs -
Ferndown Upper School
Dorset 1994.09 - 1999.08
Level 3 Diploma - Reflexology
VTCT
Eastleigh, HAMEmotional Literacy Support Assistant - ELSA
Hampshire County Council
Hampshire 2001.04 - 2019.01
Educational Visits Administrator - EVOLVE Training
Hampshire County Council
Hampshire 2001.04 - 2017.01
SIMS Data Processing & Mail Merge Training -
Hampshire County Council
Hampshire 2001.04 - 2017.01
NVQ Level 2 - Beauty Therapy
Milton Keynes College
Milton Keynes 2004.09 - 2005.07
Key Skills - IT & Numeracy
Milton Keynes College
Milton Keynes 2004.09 - 2005.07
Skills
- Customer-focused service delivery in public-sector settings
- Accurate data processing and record maintenance
- Confidential information handling (GDPR aware)
- Drafting clear written responses
- Working to policies and procedures
- Communicating decisions sensitively
- Managing competing priorities
- Strong attention to detail and right-first-time approach
- Microsoft 365 (Outlook, Word, Excel, Teams, Copilot)
- Quick to learn systems
- Collaborative and adaptable
ADDITIONAL INFORMATION
- Extensive public-sector experience
- Strong safeguarding and SEND awareness
- High attention to detail
- Flexible and professional
Timeline
School Science Technician
Brookfield Community School
2022.01 - 2026.05
Learning Support Assistant
The Hamble School
2018.11 - 2021.12
Administrative Assistant
The Hamble School
2017.01 - 2018.11
School Attendance Officer
Woodlands Community College
2016.01 - 2017.01
Inclusion Support Assistant
Woodlands Community College
2014.09 - 2016.01
NVQ Level 2 - Beauty Therapy
Milton Keynes College
2004.09 - 2005.07
Key Skills - IT & Numeracy
Milton Keynes College
2004.09 - 2005.07
Emotional Literacy Support Assistant - ELSA
Hampshire County Council
2001.04 - 2019.01
Educational Visits Administrator - EVOLVE Training
Hampshire County Council
2001.04 - 2017.01
SIMS Data Processing & Mail Merge Training -
Hampshire County Council
2001.04 - 2017.01
GCSEs -
Ferndown Upper School
1994.09 - 1999.08
Level 3 Diploma - Reflexology
VTCT