EMMA JOY

My primary role is working as a PA to support a family with a child that requires additional support as he has autism.

Provided support, personal care, some assisted feeds

End of life care

palliative care

• Prepared and maintained environments and equipment before, during and after patient care interventions providing assistance to patients and other healthcare workers
• Assisted in the assessment and surveillance of patients health and well-being to improve overall patient care
• Maintained patient safety and minimised risk in accordance with relevant policies and procedures

• Provided support, encouragement, and companionship by engaging clients in activities, such as playing games, social outings, taking walks, or conversations
• Assisted clients with daily ambulation, mobility and transportation needs to maintain community engagement and emotional wellbeing
• Provided care for clients with physical, emotional, or cognitive impairments
• Promoted client independence by empowering patients to perform personal care, assisted daily living on their own while offering guidance, encouragement and support

• Filed historical records and retrieved necessary documents as needed for others resulting in increased transparency and productivity
• Invoiced deliveries and paid vendors for their goods and services accurately and on-time
• Recorded all financial transactions and handled accounts payable resulting in increased financial transparency, efficiency and organisation
• Responded to internal and external financial matter enquiries promptly and accurately

• Maintained patient safety and minimised risk in accordance with relevant policies and procedures
• Demonstrated a good understanding of the importance of supportive and flexible team working
• Communicated effectively and empathetically with patients, relatives and carers, providing regular information
• Demonstrated knowledge of the core principles of care at all times

• Created an accurate and engaging check out experience for the customer
• Provided a positive customer experience with fair, friendly, and courteous service
• Elevated customer experience by recommending relevant products or promotions at checkout
• Minimised waiting time by making quick decisions regarding customer issues and problems
• Provided customers with consistent and delightful service