Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Emma Jones

Pilton,Somerset

Summary

Enjoy working in an airport environment, can work unsociable hours.

I work well in a team, but also can work alone.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work history

Customer Service Assistant

World Duty Free
Stansted Airport
03.2023 - Current
  • Collaborated well within a team setting, fostering a positive working atmosphere .
  • Assisted in the training of new staff members, ensuring consistency in service delivery.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Showcased strong communication skills when explaining promotions or discounts to customers .
  • Improved efficiency at checkout by mastering POS system operations quickly.
  • Improved customer relations by managing customer complaints effectively.
  • Offered helpful advice on product selection, leading to increased sales.
  • Organised stock shelves neatly to improve the overall appearance of the shop floor.

Order picker

Ocado Group
Hatfield, Hertfordshire
02.2021 - 05.2022
  • Contributed to team targets by consistently meeting personal productivity goals.
  • Utilised handheld RF scanners to update product status in real time.
  • Packed orders securely, reducing damage during transit.

Order picker

Sainsbury's
Bromley-by-Bow, East London, London
01.2018 - 01.2020

Picking customers orders in a timely manor, packing with care and attention

Education

GCSEs - English, History, Art, Geography, French, Biology and Maths

Caterham High School
Ilford , Essex
09.1979 - 06.1984

City and Guilds - Photography

Barking College
09.1984 - 06.1985

Skills

  • Genuinely like helping and assisting people/passengers
  • Hard worker
  • Reliable
  • Used to long shifts

Accomplishments

In 2023 I was chosen by WDF to visit Malawi with the One Water foundation who supply the WDF group with water, this is a charity water which provides fresh clean water to communties in Malawi. I was very privileged to go on this trip.

Timeline

Customer Service Assistant

World Duty Free
03.2023 - Current

Order picker

Ocado Group
02.2021 - 05.2022

Order picker

Sainsbury's
01.2018 - 01.2020

City and Guilds - Photography

Barking College
09.1984 - 06.1985

GCSEs - English, History, Art, Geography, French, Biology and Maths

Caterham High School
09.1979 - 06.1984
Emma Jones