Emma Johnson
Scarcroft
Summary
Driven and goal-oriented, bringing strong leadership abilities and sharp negotiation skills to foster client relationships and drive revenue growth. Demonstrates proficiency in strategic planning and team management, ensuring alignment with business objectives.
Dedicated, reliable Manager with 20 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
28
28
years of professional experience
Work history
Manager of business development and sales
RJW Landscapes Ltd
Leeds, West Yorkshire
2022.04 - 2026.06
- Formulated effective sales strategies for increased brand visibility and market dominance.
- Built strong rapport with clients, enhancing company reputation for excellent service delivery.
- Fostered a positive work environment, boosting employee morale and productivity.
- Reviewed customer feedback to accurately identify areas of improvement.
- Monitored plans to meet deadlines, budget and quality standards.
- Handled negotiations with vendors and suppliers, securing beneficial agreements.
- Represented organisation to public at trade exhibitions and conventions.
- Allocated teams, materials and calendar space for individual projects.
- Leveraged understanding of industry trends for development of robust sales plans.
- Delivered successful business proposals, resulting in new client acquisitions.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Managed multiple partner relationships and internal projects simultaneously in fast-paced work environment.
Construction manager
KEAH Products Ltd
Leeds, West Yorkshire
2012.01 - 2022.03
- Led project teams towards successful completion of initiatives .
- Coordinated with finance department for effective budget management .
- Initiated cost-saving measures without compromising on product quality or customer satisfaction .
- Negotiated contracts to secure favourable terms and conditions.
- Oversaw daily operations, ensuring smooth business functioning.
- Directed day-to-day work of 30 employees and motivated teams to exceed objectives.
- Allocated resources to teams and projects based on need, performance and availability.
- Built strong client relationships, led to repeat business and referrals.
- Coordinated staff training for improved productivity and customer service.
Supply chain procurement manager
HBOS
Halifax, Calderdale
2007.04 - 2011.10
- Resolved conflicts with suppliers, maintaining positive business relations.
- Streamlined purchasing procedures to expedite order fulfilment.
- Ensured compliance with industry regulations during all procurement activities.
- Negotiated supply contracts with over 300 regional, national & international companies, securing better pricing terms.
- Led cross-functional teams for efficient project execution.
- Evaluated performance metrics, driving continuous improvement in processes.
- Managed supplier relationships, fostering trust and collaboration.
- Developed procurement strategies for cost reduction.
- Identified potential suppliers by conducting thorough market research.
- Implemented an industry first national supply chain network for the domestic insurance sector
Command Centre Manager
GAB Robins
Halifax, Calderdale
2005.03 - 2007.04
- Fostered a positive working environment through effective leadership techniques.
- Assisted in recruitment process to secure highly-skilled workforce.
- Streamlined procedures with team collaboration resulting in improved efficiency.
- Implemented new operational systems for smoother centre functioning.
- Submitted periodic reports to inform management regarding status and progress of centre projects.
- Addressed queries and resolved issues to streamline communication.
- Supervised daily activities and performance of up 80 regular employees.
- Wrote, edited and distributed newsletters to share information and updates.
- Maintained strong working relationships with colleagues and senior management.
- Liaised with senior management and provided ongoing reports to share business performance.
- Answered queries and handled complaints to provide outstanding customer service.
- Directed public-facing and support teams to complete quality, cost-effective work on schedule.
Senior Loss Adjuster
GAB Robins
Bradford , West Yorkshire
1998.04 - 2005.02
- Fostered strong relationships with stakeholders including brokers, underwriters, reinsurers as part of role responsibilities.
- Negotiated settlement terms, ensuring client satisfaction.
- Communicated effectively with policyholders, guiding them through the claim process with empathy and patience.
- Demonstrated excellent customer service skills by addressing all client concerns promptly and professionally.
- Managed claim investigations by gathering and analysing relevant facts.
- Assessed property damages to facilitate fair settlements.
- Prepared precise reports for insurance companies detailing the circumstances and extent of damages.
- Expedited claim resolutions with efficient communication between clients and insurance companies.
- Liaised with builders, repairers, surveyors for obtaining quotes on restoration works after assessing damage.
- Utilised technical expertise to estimate cost of repairs or replacement in an effective manner, ensuring fair payouts for clients' loss or damage claims.
- Collaborated with legal professionals on complex cases to ensure accurate evaluations.
- Conducted detailed site inspections for a comprehensive understanding of loss or damage.
- Identified fraudulent claims through meticulous examination of evidence.
- Implemented company policies whilst handling sensitive customer information securely.
- Handled high volume case loads efficiently without compromising quality.
- Maintained up-to-date knowledge of industry regulations by attending seminars and training sessions.
- Managed large client portfolio, prioritising claims in line with complexity and demand.
Education
BTEC Level 3 Diploma - Business & Construction
Bradford & Ilkley College
Leeds 09/1991 - 06/1994
Skills
- Influential networking
- Customer relationship building
- Supply chain understanding
- Multitasking capabilities
- Handling customer objections
- Merchandising and display management
- Product and service expertise
- Accounting software
- Order management
- Direct sales
- Subcontractor coordination
- Material procurement expertise
- Quality control understanding
- Materials procurement
References
References available upon request.
Timeline
Manager of business development and sales
RJW Landscapes Ltd
2022.04 - 2026.06
Construction manager
KEAH Products Ltd
2012.01 - 2022.03
Supply chain procurement manager
HBOS
2007.04 - 2011.10
Command Centre Manager
GAB Robins
2005.03 - 2007.04
Senior Loss Adjuster
GAB Robins
1998.04 - 2005.02
BTEC Level 3 Diploma - Business & Construction
Bradford & Ilkley College
09/1991 - 06/1994