Emma Hallows
Radcliffe,Manchester
Summary
Social worker with 25 years of experience in child care and social work, currently serving as Team Manager. Expertise in contextual safeguarding, developed through extensive training and practical application in complex cases. Successfully led Burys' CST peer review and service audits, enhancing service delivery and team performance. Committed to supporting vulnerable young people and families, with a focus on continuous professional development and effective multi-agency working.
I'm a driven and adaptable professional with knack for leadership. Proficient in communication and problem-solving, cultivating positive work environment and fostering team success and eager to make meaningful impact.
Overview
2026
2026
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work history
Team Manager (Complex Safeguarding Team)
Bury Local Authority
Bury, Borough of Bury
06.2024 - 02.2026
- Delivered excellent leadership support to statutory social work teams. Covering all manner of social concerns, risk management and case/support plan allocation
- Ensured compliance with statutory standards while overseeing complex safeguarding cases.
- Implemented project management strategies that enhanced team productivity.
- Facilitated high-quality supervision, promoting staff wellbeing and case progression.
- Conducted performance evaluations to identify areas for improvement and foster growth, by way of annual employee reviews, sickness reviews, capability support plans etc.
- Addressed service user complaints promptly, ensuring the voice of the child is paramount and the concerns of families are addressed and issues resolved..
- Established effective training sessions to boost team efficiency and skill development.
- Managed employee grievances to maintain workplace harmony.
- Supporting the work/life balance, whilst managing Annual leave / religious festivals and encouraging the balance of good well-being and safety in work.
- Coordinated interdepartmental workflows for seamless operations, risk management and effective support and intervention.
- Data collection and reporting to SLT/GMCA, developing an understanding of socio/eco impacts and trends that effect the delivery of service (the rise in knife crime/post code concerns/substance misuse issues/ASB/deprivations/resources etc)
- Attending strategic and operational meetings, actively sharing information collected from service delivery and data collection whilst providing context and understanding.
Team Manager (Duty and Assessment Team)
Bury Council
Bury, Borough of Bury
05.2023 - 06.2024
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Delegated responsibilities efficiently amongst team members.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Chairing/attending key meetings / section 47 strategy meetings / team meetings / risk management meetings / manager meetings / transfer meetings / threshold - screening meetings
Assistant Team Manager (Complex SG - Acting Up)
Bury Council
Bury, Borough of Bury
04.2022 - 10.2022
- Streamlined workflow processes to enhance productivity.
- Managed administrative duties while executing routine tasks efficiently.
- Facilitated training for new employees to ensure seamless team integration.
- Supported Team Manager in decision-making to achieve improved outcomes.
- Oversaw Missing From Home Service to ensure effective operations.
- Delegated tasks, assessed quality of assessments, and provided mentorship for team development.
- Participated in screening panels and multi-agency meetings to expand service knowledge.
- Supervised non-qualified team members to uphold safeguarding standards.
Children's Social Worker (Complex Safeguarding)
Bury Council
Bury, Borough of Bury
10.2020 - 06.2024
- Coordinated multi-disciplinary teams to develop comprehensive support plans.
- Conducted regular home visits and risk assessments to ensure child safety.
- Established trusting relationships with clients to enhance communication.
- Managed complex cases involving mental health and substance misuse, improving service users' living conditions.
- Provided crisis intervention during high-stress situations, delivering immediate support.
- Assessed client needs for appropriate referrals to specialist services.
- Advocated for clients' rights regarding healthcare and social services assistance.
- Collaborated with professionals across health, police, and agencies to address child exploitation.
Children's Social Worker (Cared For C&YP)
Bury Children’s Services
Bury, Borough of Bury
10.2014 - 10.2020
- Managed high-volume caseloads within CLA and safeguarding framework, ensuring compliance with legislation.
- Developed comprehensive care plans to enhance children's well-being and long-term outcomes.
- Collaborated with multidisciplinary teams to deliver holistic services tailored to individual needs.
- Coordinated with schools for continuity in children's education during transitions.
- Wrote detailed reports documenting observations and actions taken during visits.
- Responded promptly to crisis situations, providing immediate support and intervention.
- Maintained confidential case documentation in accordance with data protection regulations.
- Advocated for children's rights, ensuring their voices were consistently heard.
Family Support Worker (Family Safeguarding)
Bury Local Authority
Bury, Borough of Bury
01.2006 - 10.2014
- Developed personalised care plans with client input to enhance service delivery.
- Managed complex caseloads of vulnerable families through strategic prioritisation.
- Liaised with social services to safeguard at-risk children and ensure well-being.
- Conducted home visits, maintaining safe environments for children and families.
- Collaborated with multidisciplinary teams to prevent escalating issues and reduce statutory intervention needs.
- Promoted healthy relationships among family members through effective mediation techniques.
- Provided emotional support for improved family dynamics and established trust with clients.
- Supported parents in managing challenging behaviours, fostering positive changes.
Children's Support Worker
Bury Women's Aid
Bury, Borough of Bury
- Working with women and children fleeing domestic abuse
- Providing play groups, emotional, practical and advocacy support to vulnerable children, whilst mum focused on social resettlement / housing / health and education as well as police and social care intervention.
Family Support Worker
Bury Children's Centre
Bury, Borough of Bury
- Supporting vulnerable parents/carers and young children fleeing political conflict and seeking asylum in the UK.
- Overseeing play and support groups to help displaced families integrate into the Bury area, helping to establish links with other support services, whilst establishing sound basis for ethical, inclusive, supportive and community based practice with vulnerable families.
SEN Play Group Support Worker
The R:ed Centre
Bury, Borough of Bury
- Provided school holiday activities for children and young people with varying needs and disabilities, whilst parents accessed support groups and/or took respite.
- Organising appropriate activities, stimulation in a safe and secure environment to play and enjoy time away from home and school.
Nursery Nurse Assistant
Happy Tots Nursery
Prestwich, Borough of Bury
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
- Created engaging play scenarios to encourage imaginative thinking amongst children.
- Observed children's behaviours, providing important insights into their development stages.
Education
BSc (Hons) - Social Work
Salford University
CACHE Diploma - Nursery Nursing
Bury College
Adult Literacy & Numeracy -
High School Diploma - Oral Studies
Bury06.1995
Skills
- Management & Oversight: Appointed Team Manager in 2023; completed 6 modules of mandatory Management Training and Children’s Leadership Pathway (Modules 1–5)
- An in-depth knowledge of Complex Safeguarding, with established linked to the 10 GM local authorities, and the GMCA
- Multi-agency collaboration, addressing logistical, social and economical factors that impact the local communities, community safety, linked to health, education and youth justice services
- Specialist Training Delivery: Sole Local Authority member qualified to deliver County Lines Lived Experience training (May 2025) Lead facilitator for bi-annual Complex Safeguarding (Levels 1 & 2)
- ACT (Achieve Change Together) training - Trauma informed and strengthens based practice
- AIM (Assessment, Intervention and Moving on) training
- Workforce Development: Qualified Practice Educator; expert in supervision, inter-vision modelling, and mentoring student social workers
- Compliance & Security: Fully DBS checked with Enhanced Police Clearance for access to Bury Police Station
- System Proficiency: Expert user of LCS, i-Trent, Magic Notes, and Bury BBB
Certification
- Leadership & Professional Identity
- Children’s Leadership Modules 1 to 5 : Ethical Crisis Management, Working with Complexity, Supervision & Intervision, and Professional Identity.
- Exploitation & Advanced Safeguarding
- Train the Trainer: County Lines Lived Experience (LA Lead).
- Specialist Certification: Modern Day Slavery, Forced Marriage, and Honor-Based Violence (HBV).
- Adolescent Support: Stressed Out Brain, Youth Violence, and Adolescent Substance/Alcohol Misuse.
- Practice Models
- Achieve Change Together (ACT): Trauma-informed and strengths-based practice.
- Neglect & Parenting: GCP trained and Parenting Support specialist.
References
Excellent professional references, including from Bury Children’s Services, are available upon request.
Timeline
Team Manager (Complex Safeguarding Team)
Bury Local Authority
06.2024 - 02.2026
Team Manager (Duty and Assessment Team)
Bury Council
05.2023 - 06.2024
Assistant Team Manager (Complex SG - Acting Up)
Bury Council
04.2022 - 10.2022
Children's Social Worker (Complex Safeguarding)
Bury Council
10.2020 - 06.2024
Children's Social Worker (Cared For C&YP)
Bury Children’s Services
10.2014 - 10.2020
Family Support Worker (Family Safeguarding)
Bury Local Authority
01.2006 - 10.2014
CACHE Diploma - Nursery Nursing
Bury College
Children's Support Worker
Bury Women's Aid
Family Support Worker
Bury Children's Centre
SEN Play Group Support Worker
The R:ed Centre
Nursery Nurse Assistant
Happy Tots Nursery
BSc (Hons) - Social Work
Salford University