Emma Hall
Ibstock,Leicestershire
Summary
An experienced customer services assistant who presents a polite, friendly and professional approach to customer relations. Having the ability to quickly understand and interpret a customers wants and needs to find an effective solution. A natural team player who easily and efficiently adapts to new situations.
Overview
20
20
years of professional experience
Work History
Online Picker
Wm Morrisons Supermarkets LTD
Coalville, Leicestershire
12.2024 - Current
- Promptly picked items for timely delivery to customers.
- Worked effectively under pressure, maintaining quality service even during peak hours.
- Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.
- Worked effectively and efficiently to consistently achieve productivity targets
- Maintaining a picking rate of 20% higher than the recommended picking rate metric.
Cash Office Assistant
Wm Morrisons Supermarkets LTD
Coalville, Leicestershire
01.2024 - 12.2025
- Balanced cash registers by verifying amounts processed and accurately noting shortages and overages.
- Executed bank deposits and filed slips.
- Examined daily reports to check totals, verify transaction accuracy and identify discrepancies.
- Sorted coins and notes for easy access during busy periods.
- Balanced cash drawers at the end of each shift to ensure accuracy.
Customer Service Desk and Kiosk Assistant
Wm Morrisons Supermarkets LTD
Coalville , Leicestershire
02.2008 - 01.2024
- Encouraging and promoting sales
- Helping with the training of new staff members
- Enhanced customer loyalty by providing outstanding service.
- Delivered excellent customer service, resolving complaints promptly and professionally.
- Ensured accuracy with data entry and general administration.
- Performed inventory checks for accurate stock management.
- Maintained accurate cash handling practices while efficiently serving customers.
- Strive for service excellence and customer satisfaction
Catering Assistant
Snibston Discovery Park
Coalville, Leicestershire
03.2007 - 02.2008
- Assisting with the management of corporate events
- Preparation of food to the highest of retail standards
- Maintain a safe and hygienic working environment
- Assisting with audit trails and cash consolidation
- Customer Assistance
Waitress
Kings Arms Restaurant
Loughborough, Leicestershire
12.2005 - 01.2007
- Customer Liaison
- Assisting with food preparation and orders
- Dealing with customer enquiries and complaints
Education
BTEC National Diploma - IT Practitioners (General)
Stephenson College
Leicestershire 1 2006/2006 - 1 2008/2008
GCSE's - undefined
King Edward VII Community College
01.2004 - 01/2006
Skills
- Exceptional customer service skills
- Excellent communication skills
- Professional telephone manner
- Good planning skills
- Organised workflow approach
- Good documentation skills
- Excellent team player
- Computer literate
Accomplishments
- Awarded Level 2 Certificate in Retail Knowledge
- Awarded Level 2 Diploma in Retail Skills
- Awarded Intermediate Level Apprenticeship in Specialist Retail
- Level 2 Food Safety and Hygiene for Catering, 02/01/20
Affiliations
- I enjoy walking and hiking and have taken part in various charity events including a 26 mile charity walk.
- I am an avid reader and enjoy a wide selection of genres.
- I have a keen interest in cooking and baking, often creating recipes for family and friends.
References
References available upon request.
Timeline
Online Picker
Wm Morrisons Supermarkets LTD
12.2024 - Current
Cash Office Assistant
Wm Morrisons Supermarkets LTD
01.2024 - 12.2025
Customer Service Desk and Kiosk Assistant
Wm Morrisons Supermarkets LTD
02.2008 - 01.2024
Catering Assistant
Snibston Discovery Park
03.2007 - 02.2008
Waitress
Kings Arms Restaurant
12.2005 - 01.2007
GCSE's - undefined
King Edward VII Community College
01.2004 - 01/2006
BTEC National Diploma - IT Practitioners (General)
Stephenson College
1 2006/2006 - 1 2008/2008
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