Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Rebecca Bullock

Camberley

Summary

Resourceful administrative professional with strong experience in office management, payroll, customer service and database management. Demonstrates excellent knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly.

Overview

19
19
years of professional experience

Work history

Business Support Administrator

Robertson Timber Engineering
Elgin, Moray
10.2024 - Current
  • Managed appointments and schedules, ensuring smooth workflow within the department.
  • Handled sensitive information discreetly, protecting company confidentiality at all times.
  • Liaised with external auditors, ensuring clean audits annually.
  • Assisted in passing audits - ISO 9001, 45001, STA
  • Keeping accreditations at top passes - CHAS Elite and Constructionline gold.
  • Handling time management and schedule for annual health checks.
  • Managed all required letters for Site Safe.
  • Checked and submitted staff expenses.
  • Weekly checks on Staff timesheets.
  • Member of the company social committee organising staff social events regularly.
  • Minute taking
  • General Administration duties - Filing, photocopying, stationary orders, beverage supplies, managing staff supersavers vouchers, shopping for the needs of the business in general.
  • Assisting the company on a move to a new internal computer system - producing flowcharts, reformatting old documents and updating Sharepoint.

Administrator

Care Concern Ltd
Forres, Moray
09.2022 - 08.2024
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Oversaw database to maintain updated records and accuracy.
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Utilised Microsoft Excel to manage spreadsheets and deliver weekly reports.
  • Reconciled floats and administered petty cash systems.
  • Approved invoices in preparation for payment at Head Office.
  • Regional champion/trainer for Planday (online scheduling and payroll system).
  • Prepared contract agreements for staff, residents and other documentation, as needed.
  • Managed schedule of staff to establish round the clock working shifts.
  • Logged job applications, interviews and recruitment outcomes in orderly systems.
  • Coordinated end-to-end recruitment processes for successful applicants.
  • Conducted interviews and accurately recorded responses to support Home Manager.

Business administrator

Care UK
Frimley, Surrey
07.2020 - 08.2022
  • Completed administrative tasks accurately and ahead of agreed deadline.
  • Consistently met deadlines through effective calendar management and workload organisation.
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Managed database to maintain updated records and accuracy.
  • Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
  • Organised filing systems for improved efficiency.
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Processed invoices and purchase orders with high attention to detail.
  • Managed files in compliance with data protection regulations.
  • Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.
  • Audited time and attendance records, enhancing payroll accuracy.
  • Responded to enquiries and provided information regarding payroll related matters.
  • Administered confidential payroll records, meticulously maintaining data integrity.
  • Created records for new starters and closed out files for terminated or resigned employees.
  • Used payroll software to streamline processes for increased efficiency.
  • Constantly met care quality goals, ensuring optimal staffing levels and skill mix were achieved through effective rota management.

General Assistant

Sainsbury’s PLC
04.2019 - 07.2020
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Updated product labelling and pricing to reflect discounts and offers.

Assistant manager

Card Factory
02.2013 - 01.2014
  • Trained staff on best practices to achieve optimal productivity.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Designed work schedules to provide optimal and balanced cover of store needs.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Administrative assistant

03.2007 - 05.2009
  • I started as a cash office assistant before moving on to the administrative assistant
  • I handled the stores takings cashing them up and then checking the figures for the other assistants before banking them
  • Solving discrepancies, dealing with the petty cash, general office duties like taking/making phone calls, filing, inputting hours and checking rota’s.

Education

Open University degree in Business and accounting - Business Management

The Open University

GCSEs -

Wakefield City High school
09/1997 - 06/2002

City and Guilds

Skills

  • Payroll processing and scheduling
  • Excellent oral and written communication
  • Problem solving skills
  • Reliable and punctual with good time keeping
  • Strong organisational skills
  • Effective team work

Accomplishments

    Winner of the National Award for Up and Coming 2024 within Care Concern Ltd. After winning the Regional and Divisional I made it to the National Awards. The biggest individual award given by the company each year at their annual awards conference.

Timeline

Business Support Administrator

Robertson Timber Engineering
10.2024 - Current

Administrator

Care Concern Ltd
09.2022 - 08.2024

Business administrator

Care UK
07.2020 - 08.2022

General Assistant

Sainsbury’s PLC
04.2019 - 07.2020

Assistant manager

Card Factory
02.2013 - 01.2014

Administrative assistant

03.2007 - 05.2009

Open University degree in Business and accounting - Business Management

The Open University

GCSEs -

Wakefield City High school
09/1997 - 06/2002

City and Guilds

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