Emma Griffiths
Birmingham,West Midlands
Summary
Dedicated professional with expertise in elite customer service and a strong foundation in healthcare ethical standards. Proficient in real-time customer service and adept at multitasking under pressure, ensuring seamless communication with dementia patients while respecting cultural differences. Skilled in the use of medical software, with a sensitivity to end-of-life care, aiming to enhance patient experience and support within healthcare environments.
Overview
31
31
years of professional experience
Work history
Health care assistant
Father Hudson's Society
Warwick, Warwickshire
2012.02 - Current
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Enhanced healing process by changing wound dressings regularly.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
Receptionist
Heart of England
Birmingham, West Midlands
1995.01 - 2005.04
- Handled appointment scheduling to ensure smooth daily operations.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintained an organised reception area for a professional business environment.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Upheld confidentiality with sensitive information handling procedures.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
Education
NVQ Level 5 -
Health & Social
Birmingham 2021.02 -
Skills
- Elite customer service
- Customer service trained
- Real-Time customer service
- Use of medical software
- Multitasking under pressure
- Healthcare ethical standards understanding
- End-Of-Life care sensitivity
- Respecting cultural differences
- Communicating with dementia patients
References
References available upon request.
Timeline
NVQ Level 5 -
Health & Social
2021.02 -
Health care assistant
Father Hudson's Society
2012.02 - Current
Receptionist
Heart of England
1995.01 - 2005.04