Emma Glen
Penicuik,UK
Summary
Dedicated professional with extensive experience in sales, complemented by a strong background in hospitality. Experience in bartending and serving, as well as time management and customer service skills. Adept at maintaining cleanliness standards, ensuring a welcoming environment for customers. Committed to leveraging skills to enhance customer satisfaction and operational efficiency within the hospitality industry.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Housekeeper(Part-time)
The Craigie Hotel
Penicuik
2023.07 - 2026.04
- I was always happy to help guests with special requests, going out of my way to make sure they had everything they needed for a comfortable stay.
- Maintained high standards of cleanliness in bathrooms, paying close attention to the small details to make sure they were spotless and hygienic.
- Kept the common areas of the hotel looking sharp by regularly vacuuming, dusting, and tidying the reception areas and main walkways.
- Focused on the finishing touches, like polishing mirrors, glass, and metal fixtures so the whole room felt bright and brand new.
Waitress/Bartender
The Craigie Hotel
Penicuik, Midlothian
2023.07 - 2026.04
- Provided a warm and friendly greeting to welcome all guests, checking in throughout their meals to ensure every order was perfect and expectations were met.
- Built strong relationships with regular customers, providing personalized service that encouraged repeat business and a loyal local following.
- Communicated with the kitchen team to ensure all orders were accurate and served promptly, even during busy peak hours.
- Kept the bar and dining areas clean and organized, creating a comfortable and inviting atmosphere for the guests.
- Managed table settings and layouts for both the main restaurant and special events, ensuring the room was always "guest-ready."
- Stepped up to help train new team members, sharing tips on how to work efficiently and maintain our service standards.
- Handled closing duties with care, including thorough cleaning, sanitizing, and restocking to make sure the next shift was set up for success.
- Prioritized health and hygiene standards at all times while handling food and drinks to ensure a safe environment for everyone.
Cleaner (Part-time)
Mitie Cleaning Services
Edinburgh, Edinburgh
2022.07 - 2023.06
- At Edinburgh castle I maintained high-traffic common areas, restaurants, and restrooms to ensure a pristine environment while complying with health and safety standards.
- Executed comprehensive cleaning cycles, including sweeping, mopping, and sanitizing surfaces, while managing specialized equipment such as industrial bailers and floor vacuums.
- Optimized supply chain efficiency by performing routine inventory audits, preventing shortages of required cleaning agents and supplies.
- Followed waste management protocols, ensuring all refuse was efficiently removed and accurately sorted for recycling or disposal in line with environmental policies.
- Provided daily cleaning for staff offices and breakrooms, always making sure to go the extra mile to meet specific requests and keep the team happy.
- Upheld rigorous cleanliness standards throughout peak operational hours, proactively addressing spills and maintenance needs to ensure a spotless visitor experience.
Education
GCSE -
Penicuik High School
Penicuik, Midlothian 2018.09 - 2024.06
Skills
- Cash handling and sales
- Hospitality experience
- Bartending and serving
- Time management
- Customer service
- Cleaning expertise
Timeline
Housekeeper(Part-time)
The Craigie Hotel
2023.07 - 2026.04
Waitress/Bartender
The Craigie Hotel
2023.07 - 2026.04
Cleaner (Part-time)
Mitie Cleaning Services
2022.07 - 2023.06
GCSE -
Penicuik High School
2018.09 - 2024.06