Emma Giles
Liverpool,Merseyside
Summary
Highly skilled professional with expertise in adaptive interpersonal communication, effective documentation management, patient care, and nursing support. Demonstrates exceptional organisational and task management abilities. My background in healthcare and customer service equips with the ability to effectively translate the skills and knowledge into this role.
Overview
5
5
years of professional experience
Work History
Mental Health Nursing Assistant
Merseycare NHS
Liverpool, Merseyside
06.2022 - 01.2025
- Supporting service users in an inpatient setting with physical and emotional needs.
- Monitoring patient well-being through observation and communication skills.
- Physical observations including NEWS2, ECG, blood glucose, height and weight, fluid balance charts
- Collbaorated with the healthcare team and service users to maintain a safe and therapeutic environment as well as knowing what to do in difficult situations and providing patient centred care.
- Assisted with service users treatment plans and supporting them with daily living needs to help with their recovery.
- Documented and reported patient information on the system and to nursing staff.
- Enhanced patient recovery process by assisting with daily needs.
- Managed proper waste disposal within the ward, maintaining a sanitary environment.
Mental Health Nursing Assistant
Sussex Partnership NHS Foundation Trust
Worthing, West Sussex
03.2020 - 12.2021
- Developed strong rapport with patients through active listening and empathy, encouraging open communication.
- Monitoring patient well-being through observation and communication skills.
- Physical observations including NEWS2, ECG, blood glucose, height and weight, fluid balance charts
- Collaborated with the healthcare team and service users to maintain a safe and therapeutic environment as well as knowing what to do in difficult situations and providing patient centred care.
- Assisting with service users treatment plans and supporting them with daily living needs to help with their recovery.
- Supporting service users in an inpatient setting with physical and emotional needs.
- Documented and reported patient information on the system and to nursing staff.
Customer service representative
UK Car Park Management
Lancing, West Sussex
08.2019 - 03.2020
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted with administrative tasks, improving overall functionality of the office.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Answered and helped resolve enquiries from clients and the general public.
- Handled appointment scheduling to ensure smooth daily operations.
- Completed data entry tasks whilst adhering to deadlines.
Education
Bachelor of Science - Mental Health Nursing
Liverpool John Moores University
Liverpool 01/2022 - 01/2025
Diploma of Higher Education - Access to Nursing and Midwifery
Distance Learning Centre
Online 07/2020 - 03/2021
GCSEs - Science, Maths and English
Worthing High School
Worthing 09/2009 - 08/2012
Skills
- Adaptive interpersonal communication skills
- Effective documentation management
- Patient Care and nursing support
- Organisational and task management
References
References available upon request.
Timeline
Mental Health Nursing Assistant
Merseycare NHS
06.2022 - 01.2025
Mental Health Nursing Assistant
Sussex Partnership NHS Foundation Trust
03.2020 - 12.2021
Customer service representative
UK Car Park Management
08.2019 - 03.2020
Bachelor of Science - Mental Health Nursing
Liverpool John Moores University
01/2022 - 01/2025
Diploma of Higher Education - Access to Nursing and Midwifery
Distance Learning Centre
07/2020 - 03/2021
GCSEs - Science, Maths and English
Worthing High School
09/2009 - 08/2012
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