Emma Ellis
Swindon,Wiltshire
Summary
Experienced professional specialising in cognitive behavioural therapy and mindfulness-based interventions, with strong organisational skills. Expertise in forensic psychiatry and crisis intervention, alongside capabilities in report writing and customer service. Committed to advancing within mental health to enhance therapeutic techniques and drive innovative patient care solutions.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Key holder cleaner
L&L cleaning Services
Swindon
2023.12 - 2025.05
- Cleaned primary school areas part-time while acting as keyholder.
- Maintained readiness by monitoring and keeping alarm systems serviceable daily.
- Followed COSHH instructions when using cleaning chemicals safely.
- Completed the daily cleaning schedule by finishing assigned tasks on time.
Catering Assistant
Lydiard
Swindon, Wiltshire
2020.03 - 2023.11
- Handled till operations during service, supported food preparation and customer service.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Enhanced customer experience by promptly addressing queries and complaints.
- Collaborated with other team members for smooth catering operations during events.
Customer Service Assistant
BP Retail garages
Swindon, Wiltshire
2018.01 - 2020.01
- Answered customer product questions during purchases to keep service moving.
- Prepared food while prioritising baking and barista tasks throughout shifts.
- Completed shop-floor stock checks and kept daily delivery readiness on track.
- Coordinated with colleagues to deliver smooth, uninterrupted service to customers.
- Processed cash transactions accurately to maintain financial integrity of tills.
- Followed company policies and procedures consistently to maintain standards of operation.
Housekeeper
Premier Inn
Swindon
2017.01 - 2018.01
- Changed bed linen, refreshed duvets and pillowcases daily for presentation standards.
- Swept and vacuumed floors, hallways, and stairwells to keep public areas spotless.
- Interacted positively with residents, maintaining excellent daily service standards.
- Communicated with other staff to decide best use of resources.
- Cleaned bathrooms thoroughly and replenished supplies to keep rooms ready.
- Updated supply inventory and managed waste disposal for a tidy environment.
Mail Sorter
Royal Mail
Swindon, Wiltshire
2016.12 - 2017.01
- Sorted mail and packages using scanning and order-picking processes daily.
- Lifted heavy parcels while following instructions and health and safety rules.
- Implemented checks for misdirected or lost post to support customer satisfaction.
- Followed data protection rules when handling personal correspondence.
- Met tight dispatch deadlines to support timely mail delivery.
- Sorted mail accurately for quick retrieval and improved productivity.
Mobile cleaning supervisor
Better2clean ltd
Swindon
2010.02 - 2016.01
- Carried out deep cleaning for private homes and offices daily.
- Prepared beds, dusted surfaces, and cleaned toilets to standard.
- Managed occasional ironing, office cover shifts, and customer complaint handling.
- Coordinated training, arranged stock, and completed paperwork accurately.
- Answered telephone calls, organised training sessions, and sorted orders.
- Supervised cleaners, checked quality, and improved team productivity.
- Resolved cleanliness-related queries to protect company reputation.
Sales Assistant
Diamonds and Pearls
Swindon, Wiltshire
2008.01 - 2010.02
- Served customers at till, efficiently processing purchases during peak hours.
- Managed till operations to minimise customer waiting times and enhance service experience.
- Replenished stock promptly to ensure consistent product availability for customers.
- Replenished shop shelves to keep products stocked and accessible.
- Maintained tidy store presentation through regular checks and restocking.
- Kept store environment welcoming through clean, well-organised displays.
- Assisted with stock taking and counted inventory for accuracy.
Education
BSc (Bachelor of Science) (Honours) - Psychology, mental health and forensics
The Open University
Swindon 2020.10 -
GCSEs - Senior school
Swindon Academy
Swindon, Wiltshire 2003.09 - 2008.07
Skills
- Deep cleaning techniques
- Cleaning expertise
- Facility maintenance
- Time management
- Organisational ability
- Attention to detail
- Report writing
- Writing proficiency
- Customer service
- Customer interaction
- Teamwork
- Mental health support
- Critical analysis
Certification
Driving Licence ( Automatic only )
Volunteer Work
John Moulton Hall, Swindon, 2008-01, 2010-01, Duties would include serving the elderly people with mental health conditions and disabilities food and refreshments, playing board games with them and doing a range of fun activities with them keeping them company and helping them in the best way possible.
Timeline
Key holder cleaner
L&L cleaning Services
2023.12 - 2025.05
BSc (Bachelor of Science) (Honours) - Psychology, mental health and forensics
The Open University
2020.10 -
Catering Assistant
Lydiard
2020.03 - 2023.11
Customer Service Assistant
BP Retail garages
2018.01 - 2020.01
Housekeeper
Premier Inn
2017.01 - 2018.01
Mail Sorter
Royal Mail
2016.12 - 2017.01
Mobile cleaning supervisor
Better2clean ltd
2010.02 - 2016.01
Sales Assistant
Diamonds and Pearls
2008.01 - 2010.02
GCSEs - Senior school
Swindon Academy
2003.09 - 2008.07