Emma Curnow

I consider myself a values-driven and dedicated person with over a decade of experience in customer service and management, I am passionate about ensuring my personal ethos aligns with organisational values. In my current role, I am committed to improving outcomes and enabling service users to develop and create opportunities for positive change, principles I am immensely proud of and gain a huge sense of personal satisfaction from. My background includes ten years as front of house in a busy reception environment, followed by progression into management, where I have supervised teams to deliver exceptional service to clients and stakeholders. I excel under pressure, consistently meeting strict deadlines, adapting to change, and solving problems efficiently. My experience managing budgets and business expenses across multiple authorities has honed my organisational and financial skills. As a business support team manager, I foster an inclusive, open working environment, conducting regular supervision sessions, facilitating team meetings, and handling challenging conversations with professionalism. I am committed to supporting the development of others, mentoring staff, and encouraging continuous learning and attaining qualifications. I also prioritise my own growth, seeking feedback and learning from best practices, while maintaining self-awareness and respect for my limits. I feel I have numerous transferable skills and experience and I am eager to bring my passion for service excellence to the IPSA Account Manager role, contributing to the values of Staying Connected, Seeing the Bigger Picture, Being Open and Doing the Right Thing. Experienced professional with focus on administrative and operational support. Delivers streamlined processes and enhanced organisational efficiency through strong analytical and problem-solving skills. Committed to fostering collaborative environments and ensuring compliance with all regulations and standards.