Alexus Fryer-Kelsey

Working for a worldwide recruitment company, I was the point of contact for employed workers.

Amending workers contracts and communicating with them via email and telephone.

Communicate with payroll to amend workers payment queries.

communicate with clients to ensure smooth workflow between the workers and the job.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Used Microsoft Word and other software tools to create documents and clear communications.

• Provided product information to facilitate informed purchasing decisions.
• Enhanced customer service by responding promptly to queries.
• Processed transactions swiftly to reduce customer waiting time.
• Handled complaints efficiently, ensuring customer satisfaction.
• Coordinated with team members for smooth store operation.
• Ensured products' freshness by regularly checking and removing expired items.
• Maintained store cleanliness for an appealing shopping environment.
• Improved product availability by effectively restocking shelves.
• Assisted customers, resulting in a positive shopping experience.
• Carried out price checks accurately for correct billing at the till point.
• Covered extra shifts and maintained flexible schedule to achieve store goals.

• Adhered to strict hygiene practices while handling food ensuring safety at all times.
• Provided personalised customer service fostering loyalty amongst clients.
• Delivered consistent high-quality service contributing to the positive reputation of our establishment.
• Operated cash registers accurately, ensuring proper handling of transactions.
• Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
• Facilitated smooth flow of customers by effectively managing queues during rush hours.
• Resolved customer complaints quickly, restoring trust in our service quality.
• Managed inventory levels for efficient operations during peak hours.
• Ensured customer satisfaction with prompt and accurate order fulfillment.
• Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
• Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
• Handled high-pressure situations calmly providing solutions promptly.
• Attended to customers with friendly and accurate service.

• Coordinated pick-up and drop-off schedules for pets efficiently ensuring minimal disruption to daily routines.
• Exercised dogs regularly, promoting physical fitness and mental stimulation.
• Maintained clean and organised environment by regular cleaning of kennels and cattery areas.
• Managed inventory of supplies, maintaining adequate stock at all times for smooth operations.
• Safeguarded pets' safety with diligent supervision during outdoor play sessions.
• Provided daily feeding to maintain healthy nutrition levels for each animal.
• Ensured optimal animal health for improved mood and wellbeing by administering prescribed medications.
• Addressed specific dietary requirements for each pet, ensuring proper nutrition based on individual needs.
• Dealt promptly with any behavioural issues by implementing appropriate training techniques.
• Assisted in grooming tasks, reinforcing hygiene standards across the facility.
• Interacted positively with pet owners, establishing trust and rapport through clear communication about their pets' status.
• Cleaned and sanitised cages and runs, safely transferring animals between kennels.
• Remained calm when handling animals to prevent chance of injury or reactive behaviour.

• Prepared dogs for grooming by doing pre-wash combing and checking for signs of distress or discomfort.
• Ensured clean, hygienic environment with thorough cleaning of tools and station.
• Assisted professional groomers for smooth workflow.
• Utilised high-quality products, ensuring safe and effective grooming results..
• Handled all breeds of dogs confidently regardless of size or temperament; ensured safe handling at all times.
• Managed appointment schedule for optimal use of time.
• Cleaned dogs' ears, nails, teeth with a gentle approach to promote pet comfort and wellbeing.
• Shampooed, conditioned and provided treatments to dogs' coats in line with skin condition requirements.

• Welcomed customers warmly on arrival to create a friendly environment.
• Ensured seamless checkout experience by efficiently handling transactions.
• Handled cash transactions accurately for financial integrity.
• Collaborated with team members to ensure smooth operations.
• Processed payments quickly, enhancing the shopping experience for customers.
• Maintained clean and organised counter area for improved efficiency.