EMMA CLARKE
Kilburn,belper
Summary
Hard working ,Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to success and growth of any role.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work history
Sales assistant
Buildbase
Belper, Derbyshire
2022.02 - 2022.12
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Conducted daily inventory checks to manage stock levels accurately.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Managed till operations smoothly, reducing waiting time for customers.
Customer advisor
Sky TV
Derby, Derbyshire
2019.02 - 2020.12
- Cultivated strong relationships with customers to drive engagement.
- Assisted customers in product selection, resulting in increased sales.
- Provided exceptional customer service to ensure a positive shopping experience.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Ensured smooth store operations by coordinating with the team effectively.
Picker and packer
Courtaulds
Belper, Derbyshire
2015.10 - 2016.05
- Assisted new team members, fostered cooperative working relationships.
- Adhered strictly to health and safety regulations, reduced workplace accidents.
- Assembled boxes to ensure robust packaging of items.
- Loaded lorries for timely dispatch of orders.
- Cleaned work area, promoted a healthy and safe environment.
- Maintained accurate records for easy tracking of parcels.
Trainee dental nurse
Rodericks dental
Derby, Derbyshire
2014.03 - 2015.04
- Contributed to team meetings with constructive inputs for continual service improvement.
- Maintained confidentiality of sensitive patient information according to legal guidelines.
- Maintained detailed patient records for future reference and treatment planning.
- Carried out sterilisation of dental instruments to maintain hygiene standards.
- Followed strict infection control protocols throughout all tasks, safeguarding both patients and staff members' health.
- Assisted dentists with routine and complex procedures, elevating patient comfort.
Bar worker
The thorn tree hotel
Ripley, Derbyshire
2010.11 - 2013.11
- Followed strict opening and closing procedures for operational efficiency.
- Checked ID cards to prevent underage drinking.
- Enhanced customer experience with friendly conversation.
- Handled customer complaints diplomatically, resulting in resolution and satisfaction.
- Recommended drink options to customers, enhancing their overall bar experience.
- Restocked inventory as needed to avoid any shortages during service hours.
Catering assistant
Coop cafe
Ripley, Derbyshire
2008.09 - 2010.11
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Provided excellent customer service, ensuring guest satisfaction.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Collaborated with other team members for smooth catering operations during events.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
Education
NVQ Level 1 - Behaviour that challenges
Distant learning
Swindon 2023.01 - 2023.04
NVQ Level 2 - Substance misuse
Distant learning
Swindon 2023.04 - 2023.08
NVQ Level 1 - Alcohol misuse
Distant learning
Swindon 2023.08 - 2023.11
NVQ Level 2 - mathematics
Acorn Training
Ripley, Derbyshire 2007.03 - 2007.05
NVQ Level 2 - English
Acorn training
Ripley, Derbyshire 2007.03 - 2007.05
NVQ Level 2 - Principles in warehouseing
Nottigham college
Nottingham 2023.10 - 2023.10
NVQ Level 2 - Lean management
Nottingham College
Nottingham 2023.10 - 2023.10
Skills
- Cash handling
- Positive attitude
- Customer Service
- Confident communicator
- Payment Processing
- Outstanding customer service
- Warehouse organisation
- Health and Safety regulations
- Stocking shelves
- Store opening and closing duties
- Refund processing
- Barcode scanning
- Patience and empathy
- Superb time management
- Accurate money handling
- Till and cash handling
- Outgoing and enthusiastic
- Time efficiency
Timeline
NVQ Level 2 - Principles in warehouseing
Nottigham college
2023.10 - 2023.10
NVQ Level 2 - Lean management
Nottingham College
2023.10 - 2023.10
NVQ Level 1 - Alcohol misuse
Distant learning
2023.08 - 2023.11
NVQ Level 2 - Substance misuse
Distant learning
2023.04 - 2023.08
NVQ Level 1 - Behaviour that challenges
Distant learning
2023.01 - 2023.04
Sales assistant
Buildbase
2022.02 - 2022.12
Customer advisor
Sky TV
2019.02 - 2020.12
Picker and packer
Courtaulds
2015.10 - 2016.05
Trainee dental nurse
Rodericks dental
2014.03 - 2015.04
Bar worker
The thorn tree hotel
2010.11 - 2013.11
Catering assistant
Coop cafe
2008.09 - 2010.11
NVQ Level 2 - mathematics
Acorn Training
2007.03 - 2007.05
NVQ Level 2 - English
Acorn training
2007.03 - 2007.05