Emma Chalmers
Glasgow,Clarkston
Summary
My name is Emma Chalmers and I am 20 years old. I am looking to find a career that can develop my skills. I studied for two years at Glasgow Caledonian University as a Law (LLB) student. During my time at University I grew to love researching and how law policies work in day to day life. Through my degree I have developed skills in analysing information, building arguments, and clear written demonstration of those skills. Alongside this, I have gained experience in customer-facing roles, where I have learned to effectively communicate, safe organised and handle information professionally. I am now looking to gain some practical experience where I can apply these skills in a real setting.
Overview
4
4
years of professional experience
Work history
Support Worker
Hilltree Court
Giffnock, East Renfrewshire
2024.07 - Current
- Handled medication prompting and administration (MAR chart experience).
- Helped achieve patient independence through guided tasks and activities.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Regularly attending team meetings to ensure high-quality care is provided.
- Used Menu Mate software to fill out service user’s restaurant orders that would be sent directly to the kitchen. Ensuring all special dietary requirements were added to the comments.
- Maintained a clean, safe environment and completed cleans of service users’ flats along with daily cleaning of the communal area.
- Answered phone calls when manager is not available to take them and kept accurate notes to report back.
- Participated in regular team meetings, enhancing quality of care provided.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Prepared nutritious meals that met special dietary needs of clients.
- Administered medication according to schedule, promoting optimal health outcomes.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Actively listened to client concerns thus creating a comforting environment.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
Support Worker
Westacres Care Home
Newton Mearns, East Renfrewshire
2023.05 - 2024.06
- Delivered high-quality, person-centred care to up to 25 elderly residents, including those with dementia and mobility issues.
- Assist with daily activities including washing, dressing, mealtimes and toileting.
- Built strong, trusting relationships with residents to ensure emotional and psychological support.
- Monitor and document physical and mental health changes in care plans.
- Worked closely with nurses and managers to support individual care needs.
- Ensure compliance with safeguarding protocols, SSSC and care inspectorate standards.
- Accurate record-keeping and daily completion of logbooks with short notes explaining resident's day.
- Remained up to date with all online training provided.
- Handled challenging behaviour calmly and professionally using de-escalation techniques.
- Followed infection control procedures and maintained clean and organised spaces.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
Two-week Work Experience Course
G2 Business Services
2023.08 - 2023.08
- Attended two-weeks of work experience at my dad’s software company before university to gain experience in an office environment.
- Answered phone calls from customers and responded to any queries correctly.
- Used printers and photocopiers, file and organised documents correctly.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
Brand Representative
Hollister & Co.
2022.10 - 2022.12
- Provided excellent customer service in a fast-paced retail environment, assisting customers with product enquiries, returns and purchases.
- Operated tills and handled cash and card payments.
- Ensured compliance with company policies during all activities; upheld high standards of ethics and professionalism.
- Promoted special offers and used personal recommendations to meet daily sales targets.
- Handled stock deliveries, inventory checks, and backroom organisation.
- Resolved customer complaints professionally, ensuring customer satisfaction and retention.
- Worked collaboratively with team members to achieve store goals and maintain a positive, productive working environment.
- Fostered a positive image of the brand at all times, contributing to a strong reputation in the market.
- Strengthened relationships with retailers through regular store visits and product training sessions.
- Delivered customer service for increased satisfaction and loyalty.
- Assisted in visual merchandising for attractive product displays.
Education
High School -
Williamwood High School
Clarkston 08/2017 - 06/2023
Certificate of Higher Education - Law (LLB)
Glasgow Caledonian University
Glasgow, Glasgow City 09/2023 - 06/2025
Skills
- Self-Management
- Risk assessment application
- Reliable and trustworthy
- Client assessment capabilities
- Dealing with vulnerable clients
- Dementia care knowledge
- Infection control knowledge
- Research and Analysis
- Confident use of Microsoft Office
- Handling information confidentially
- Clear written communication
- Organisation and time-management
Timeline
Support Worker
Hilltree Court
2024.07 - Current
Two-week Work Experience Course
G2 Business Services
2023.08 - 2023.08
Support Worker
Westacres Care Home
2023.05 - 2024.06
Brand Representative
Hollister & Co.
2022.10 - 2022.12
High School -
Williamwood High School
08/2017 - 06/2023
Certificate of Higher Education - Law (LLB)
Glasgow Caledonian University
09/2023 - 06/2025