Emma Brown

• Facilitated communication between patients and their families for better understanding of care plan progressions.

Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.

Responded swiftly to emergency situations, protecting patient well-being.

Administered medication, ensuring correct dosage and timing.

Ensured proper nutrition by preparing healthy meals for patients.

Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.

Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.

Assisted with mobility to ensure safety and prevent accidents.

Maintained client dignity and respect throughout dressing, showering and toileting.

Adapted to service users' needs and requests to maintain personalised care.

Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.

Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.

Assisted clients with daily household cleaning, laundry and food preparation.

• Assisting/serving customers, stocking shelves, rotating stock, date checking, checkout operator, cleaning, price changes, scanning/printing tickets, checking the banking at the end of the day.
• Advised customers on availability, pricing, and location of products.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Ensured health and safety regulations complied within work premises at all times.
• Improved customer relations by promptly addressing queries and concerns.
• Dealt effectively with customer complaints, resolving issues professionally and amicably.
• Upheld company policies whilst interacting with customers to maintain brand reputation.
• Handled cash and card payments with accuracy.
• Provided fast checkout service with high levels of customer care and transaction speed.
• Carried out regular quality checks to ensure displayed products were in good, saleable condition.
• Stocked shelves regularly for easy access to products by customers.

Serving and interacting with customers, cleaning, cashing up.

• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Maintained bar stocks, replenishing daily as necessary.
• Helped organise special events.
• Managed customer disputes effectively, preserving business reputation.
• Checked identification to maintain legal compliance.
• Restocked bar efficiently during busy periods.
• Kept records of tabs accurately, avoiding monetary discrepancies.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Consistently arrived at work on time and ready to start immediately.

• Cleaning services for new builds, offices, and residential areas.
• Protective safety equipment worn when required, e.g., when on a building site, ensuring a high-visibility vest and hard hat are worn on site.
• Performed routine checks on cleaning supplies inventory to avoid running out of key items.
• Communal areas are kept tidy and well-organised for optimal functionality.
• Ensured customer satisfaction by addressing specific requests or concerns promptly.
• Secured premises at the end of the shift, ensuring the safety of all areas.
• Took on additional responsibilities during staff shortages, demonstrating flexibility and commitment.
• Adhered strictly to company policies regarding the correct use of chemicals, reducing potential health risks.
• Worked fast to complete cleaning within allotted timeframes.
• Consistently arrived at work on time and ready to start immediately.

• Various departments; checkouts, deli, shop floor, café.
• Handled cash and card payments with accuracy.
• Provided fast checkout service with high levels of customer care and transaction speed.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Multi-tasked to keep customer service levels at optimal capacity at peak times.
• Assisted customers with varying questions using product knowledge and service expertise.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Offered prompt solutions to maintain customer satisfaction.
• Collaborated efficiently with team members to maintain smooth store operations.
• Stocked shelves regularly for easy access to products by customers.
• Improved customer relations by promptly addressing queries and concerns.
• Communicated daily offers to customers, promoting in-store deals and discounts.
• Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.

Looking after and caring for babies and children from birth to 16 years old.

• Prepared nutritious meals to encourage healthy eating habits.
• Facilitated nap times, helping children develop healthy sleep habits.
• Maintained detailed records of each child's progress and behaviours.
• Provided physical care for infants, ensuring their comfort and wellbeing.
• Communicated effectively with parents regarding the child's day-to-day activities and behaviours.
• Ensured child safety by supervising activities and providing a clean environment.
• Created a stimulating environment that encouraged learning and exploration.
• Facilitated personal development by allowing choices within boundaries.
• Accompanied children on outings to ensure their safety.
• Improved children's social skills through group play and interaction.
• Continuously exceeded parent expectations by accommodating last-minute schedule changes.
• Supplied appropriate snacks, meals and drinks, adhering to dietary requirements for optimal child wellbeing.
• Performed newborn nursery duties effectively, such as changing nappies, feeding bottles and introducing nap routines.
• Handled accidents and emergencies calmly and professionally, logging incident details for necessary reference.
• Planned and guided age-appropriate tasks, including reading, crafts, baking and games.
• Dropped off and picked up children from school, driving safely and arriving on time.
• Communicated clearly and attentively to improve children's language and listening skills.
• Assisted children with personal hygiene needs and taught young children to independently complete care tasks.

• Caring for and assisting young people aged 11 – 17 years of age in a secure unit.
• Responded promptly to emergency situations, ensuring safety of all residents.
• Respected privacy and dignity of each resident during provision of care services.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
• Adhered strictly to professional standards, regulations and policies while executing duties.
• Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
• Provided emotional support to patients, improving their mental wellbeing.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
• Observed patient condition and behaviour closely, reporting changes or concerns promptly.
• Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.