Emma Akred
Whitehaven ,Cumbria
Summary
A recent Criminology and Forensic Science graduate with a technical and versatile skillset, and a passion to make a positive impact on peoples lives. A focused yet energetic person who is eager to deliver top-quality assistance and customer service.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
Work History
Bar staff member
The Whittington Cat
Whitehaven, Cumbria
09.2020 - 12.2020
- Managed bar inventory for efficient operation.
- Served customers to foster a friendly atmosphere.
- Restocked bar efficiently during busy periods.
- Managed customer disputes effectively, preserving the business reputation.
- Adhered to health and safety regulations strictly.
Assembler/Packer
Brannon and Sons
Whitehaven, Cumbria
07.2022 - 09.2022
- Followed strict quality control procedures for faultless finished products.
- Ensured complete compliance with health and safety regulations whilst working on the shop floor.
- Assembled thermometers with attention to detail and focus on quality.
- Worked with small parts and hand tools to assemble and pack products.
Call centre agent
United Utilities
Whitehaven, Cumbria
11.2024 - Current
- Maintained a calm and professional demeanor during challenging interactions with unhappy customers.
- Focused on first contact resolution for efficiency and customer satisfaction.
- Always trying to maintain accurate knowledge of current services and situations, to provide the most informative advice for customers.
Education
A-Levels -
St Benedicts Catholic High-school
Whitehaven 04.2001 - 08.2021
Bachelor of Science - Criminology and Forensic Science
Northumbria University
Newcastle-upon-Tyne07.2024
GCSEs -
Whitehaven Academy
Whitehaven06.2019
Skills
- Organisational skills
- Problem-solving
- Time management efficiency in fast-paced environments
- Adaptability
- Strong interpersonal communication
- Motivated team player
- Active listening
- Attention to detail
Accomplishments
- Secretary of Northumbria University Magazine Society
- Member of Northumbria University Volleyball Team
- Dissertations in: 'Can Adverse Childhood Experiences Influence an Individual to Become a Violent Offender in England and Wales?' and 'Systematic Literature Review on Manual and Automatic Methodologies used for Identifying a Firearm used in an Offence Via Rifling Striations'.
Affiliations
- I am fascinated by culture and enjoy spending time immersing myself in cultures from around the world. Team sports are a passion of mine. Playing volleyball and football not only help to sharpen my strategic thinking skills, but also gives me a social outlet which I love. I also have an interest in fashion and videography. I love exploring the details in fashion, and capturing the world around me.
Timeline
Call centre agent
United Utilities
11.2024 - Current
Assembler/Packer
Brannon and Sons
07.2022 - 09.2022
Bar staff member
The Whittington Cat
09.2020 - 12.2020
A-Levels -
St Benedicts Catholic High-school
04.2001 - 08.2021
Bachelor of Science - Criminology and Forensic Science
Northumbria University
GCSEs -
Whitehaven Academy
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