Summary
Overview
Work history
Education
Skills
Volunteering : July - August 2022
Timeline
Generic
Emily Stevens

Emily Stevens

Cardiff,Glamorgan

Summary

I am currently a third year student at Cardiff University, working towards my degree in Journalism and Communications. I am self motivated and highly adaptable, having worked in both hospitality and retail, experiencing the demanding objectives of both sectors. My time at university means that I have developed my writing and research skills, making me an effective communicator both on paper and in person. With my previous roles being customer based, I understand that communication is vital to efficiency and positive environments amongst both team members and clients, overall enhancing the customer experience and boosting sales with attention to detail.

I also aspire for new opportunities, pushing myself out of my comfort zone, as with my previous job as a singing waitress, combining my love for music and finding a way to learn serving skills at the same time.


This aspiration also pushed me to experience volunteering opportunities, such as going to the favelas in Recife, Brazil, visiting disadvantaged members of the community and comprehending the cultural differences. Near the end of the previous academic year, I also contributed some articles to the student newspaper Gair Rhydd, where I practiced my editing skills and gained some experience in deadlines.




Overview

3
3
years of professional experience

Work history

Singing Waitress - Piano Works

Nightcap
Cardiff, Cardiff
05.2025 - 07.2025
  • Delivered engaging performances whilst serving food and drinks to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders to patrons.
  • Assisted in maintaining cleanliness and organisation of dining area during service shifts.
  • Adapted musical repertoire to suit diverse audience preferences and improve atmosphere.
  • Contributed to team efforts by supporting colleagues during peak service periods.
  • Utilised professional communication skills to resolve customer complaints.
  • Maintained clean and organised dining area for customer comfort.
  • Demonstrated flexibility by taking on diverse roles as needed to support team objectives.
  • Engaged in training sessions to enhance skills and knowledge relevant to the position.

Seasonal Sales Assistant

Hotel Chocolat
Cardiff, Cardiff
03.2025 - 05.2025
  • Assisted customers in selecting chocolates and provided product knowledge to enhance their experience.
  • Maintained a clean and organised workspace to ensure a welcoming environment for all visitors.
  • Processed transactions efficiently at point of sale whilst ensuring accuracy in cash handling.
  • Demonstrated products effectively leading to increased sales conversions.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Handled cash and electronic payments accurately whilst adhering to security protocols.
  • Working under the pressures of seasonal demand.
  • Conducting product demonstrations to enhance purchase likelihood such as providing samples and utilising products.
  • Managed stock levels to ensure accurate inventory and timely replenishment.

Customer Sales Assistant

Wilko
Chepstow, Monmouthshire
11.2022 - 03.2023
  • Assisted customers in selecting products and providing recommendations based on individual needs.
  • Processed transactions accurately and efficiently, ensuring a seamless customer experience.
  • Maintained product displays and ensured shelves were stocked and organised for optimal presentation.
  • Answered customer queries and resolved issues to enhance overall satisfaction and loyalty.
  • Prioritised tasks effectively in fast-paced retail settings.
  • Resolved queries swiftly, contributing to positive customer experience.
  • Maintained cleanliness and organisation of work area to enhance shopping experience.
  • Operated till efficiently ensuring accurate cash handling and customer transactions.

Education

Bachelor of Arts - Journalism and Communications

Cardiff University
Cardiff
09.2023 -

GCSEs -

Wyedean School and Sixth Form Centre
Sedbury
09.2017 - 06.2019

A-Levels -

Wyedean School and Sixth Form Centre
Sedbury
09.2020 - 06.2023

Skills

  • Resilient under pressure
  • Tills operation
  • Customer Service
  • Verbal communication
  • Menu memorisation
  • Upselling
  • Time Management
  • Teamwork
  • Problem Solving

Volunteering : July - August 2022

I went to Brazil to work with children in the Recife favelas, developing skills in teamwork and leadership, working together to make group meals and leading the english side of the music. Language barriers caused some difficulties at first, however communication skills, empathy and perseverance meant that eventually these difficulties lessened. Aiming to help out as much as possible, I repainted some of the accommodations at the base we were staying at and visited children on the street. We offered a distraction from their harsh realities offering games and and colouring. Seeing children affected by drug abuse and STDs, whilst experiencing the community tasks of cooking and cleaning for over 40 people opened my eyes to a different reality and gave me an understanding outside of my familiar territory.

Timeline

Singing Waitress - Piano Works

Nightcap
05.2025 - 07.2025

Seasonal Sales Assistant

Hotel Chocolat
03.2025 - 05.2025

Bachelor of Arts - Journalism and Communications

Cardiff University
09.2023 -

Customer Sales Assistant

Wilko
11.2022 - 03.2023

A-Levels -

Wyedean School and Sixth Form Centre
09.2020 - 06.2023

GCSEs -

Wyedean School and Sixth Form Centre
09.2017 - 06.2019
Emily Stevens