Emily Smith

• Expertly craft and serve a variety of hot and cold beverages including espresso, cappuccino, latte, tea, and speciality drinks to meet the high standards of the brand, Aime Leon Dore.
• Serve high profile customers in the creative industry and field.
• Delivered exceptional service by greeting and serving customers in timely, friendly manner.

· Demonstrated meticulous attention to detail in taking orders, accurately recording customer preferences, and ensuring the correct preparation and presentation of dishes to meet quality standards.

· Managed multiple tasks simultaneously while maintaining accuracy in order processing, bill calculations, and payment transactions, minimizing errors.

· Supported colleagues during busy periods by offering assistance, sharing workload, and fostering a positive team spirit, enhancing overall productivity and customer satisfaction.

· Handled challenging situations calmly and professionally.

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Communicated clearly and professionally with customers, colleagues, and management to coordinate orders,resolve issues, and maintain smooth operations during busy periods.
• Achieved top performance as a two-time winner of the sales mix competition, consistently surpassing sales targetsand leading the team by selling the highest volume for two consecutive months.
• Managed reservation bookings, seating arrangements, and guest inquiries efficiently, utilizing reservation softwareand communication tools to streamline operations and optimize table turnover.

• Waitressed and served tables in an exclusive members-only club on a ski resort and met the high standards of the establishment and fine dining.
• Provide exceptional service to club members by greeting them warmly, taking orders, and ensuring their needs and preferences are met promptly and courteously.
• Paid close attention to detail when taking orders and serving food and beverages, ensuring accuracy and consistency.
• Resolved customer complaints calmly and professionally to maintain satisfaction.