Emily Simpson
Edinburgh,Edinburgh
Summary
I am an approachable and hardworking individual with proven experience in busy customer facing roles, including retail, food service, and primary SEN classroom support. I am confident communicating with diverse audiences, handling pressure, and delivering positive customer experiences in fast paced settings.
Overview
3
3
years of professional experience
Work history
Retail Assisstant
From the Olive Tree
Edinburgh and Belfast
12.2023 - Current
- Operated stall at Christmas markets, ensuring an engaging customer experience.
- Assisted in stock replenishment to maintain store appearance.
- Boosted sales through suggestive selling techniques.
- Ensured visual merchandising standards with regular display updates.
- Handled transactions, maintaining accurate till records.
- Interacting with and ensuring a high level of customer satisfaction.
- Nature of the job required working alone therefore ensuring I was working to a high standard without direct supervision.
Special Educational Needs Classroom Assisstant
Killard House School
Donaghadee, Ards and North Down
05.2025 - 06.2025
- Supported students with a range of special educational needs.
- Provided 1:1 and small group support, depending on a pupils needs.
- Supported teachers by preparing classroom materials.
- Maintained confidentiality and adhereing to safeguarding and school policies at all times.
Retail Assisstant
Shaws Home Bakery
Newtownards, County Down
09.2022 - 10.2023
- Guided customers towards appropriate products based on their preferences.
- Rotated stock periodically, ensuring that the stock was organised and presented well.
- Managed shop floor to ensure efficiency and customer satisfaction.
- Complied with food safety regulations.
- Maintained cleanliness in bakery by regularly sweeping and mopping floors.
- Handled cash register.
- Prepared custom orders.
- Collaborated with team members to achieve shared objectives effectively.
Education
Bachelor of Arts - History and Archaeology
University of Edinburgh
Edinburgh 09/2024 -
A-Levels and GCSE's. -
Strathearn School
Belfast 09/2017 - 06/2024
Skills
- Excellent customer service and communication skills
- Ability to engage positively with a wide range of people
- Strong cash handling and sales skills
- Experience working in busy, high-footfall environments
- Ability to work under pressure
- Strong organisation and time management
- Teamwork and reliability
- Strong attention to detail
National Trust Volunteering
I have volunteered with the National Trust in Northern Ireland, contributing to room stewarding, visitor experience, and conservation and collections activities.
Cancer Focus Charity Shop
I volunteered as a retail assisstant at a charity shop for 6 months.
References
References available upon request.
Timeline
Special Educational Needs Classroom Assisstant
Killard House School
05.2025 - 06.2025
Retail Assisstant
From the Olive Tree
12.2023 - Current
Retail Assisstant
Shaws Home Bakery
09.2022 - 10.2023
Bachelor of Arts - History and Archaeology
University of Edinburgh
09/2024 -
A-Levels and GCSE's. -
Strathearn School
09/2017 - 06/2024