Emily Sharpe
Frizington
Summary
Results-driven professional with extensive operational experience in strategic road network management. Expertise in risk identification, quality assurance, and multi-agency coordination ensures safe project delivery. Proven ability to engage stakeholders and drive continuous improvement initiatives. Seeking Assistant Project Manager role to enhance programme delivery and collaboration across teams.
Overview
10
10
years of professional experience
Work History
Highways inspector
National Highways
11.2022 - Current
- Safety leadership - Promote safe working practices, raise safety concerns, and ensure compliance with NRSWA and National Highways safety requirements.
- Traffic management understanding - Apply practical knowledge of TM layouts, risk controls and safe access arrangements to support planning and design reviews.
- Network risk identification - Proactively identify on-site risks, assess impact and escalate issues early to support safe and efficient project delivery.
- Programme and permit alignment - Verify that works on site match permits, traffic management plans and scheduled activities, supporting accurate programme coordination.
- Quality assurance - Monitor workmanship, reinstatements and compliance against standards, contributing to project quality control and assurance processes.
- Contractor engagement - Engaged with contractors, challenged poor practices, and provided clear feedback to uphold delivery standards.
- Multi-agency coordination - Work collaboratively with utilities, emergency services and internal teams to support aligned decision-making during live works and incidents.
- Accurate reporting - Produced concise, factual inspection records that facilitated operational reporting, audits, and informed project decisions.
- Issue tracking - Log defects, delays and non-compliance, contributing to structured issue management and continuous improvement.
- Evidence-based decision support - Provide photos, measurements and factual site evidence to support project assurance and stakeholder communication.
- Planning and prioritisation - Organise inspection routes and daily priorities, demonstrating strong planning skills transferable to project workstreams.
- Understanding of works sequencing - Observe how works progress on site, giving practical insight into project timelines, dependencies and constraints.
- Resource awareness - Understand how crews, materials, plant and TM are deployed, supporting project resource planning.
- Adaptability - Adjust quickly to changing conditions, priorities and incidents, reflecting the flexibility required in project environments.
- Assertiveness and confidence - Challenge unsafe or non-compliant behaviour and make confident decisions on site, demonstrating leadership potential.
- Problem-solving - Resolved issues promptly, ensuring smooth project delivery and maintaining operational continuity.
- Customer focus - Manage public interactions professionally and minimise disruption, aligning with National Highways’ customer-focused delivery approach.
OCR Operator
Highways England
02.2018 - 11.2022
- 24/7 network call handling - Acted as first point of contact for road users, capturing critical information and providing calm, professional guidance to ensure accurate data flow into operational systems.
- Incident management - Supported safe and efficient incident response across the strategic road network, ensuring timely escalation, clear communication and coordinated actions that aligned with operational priorities.
- Multi-agency incident coordination - Collaborated with emergency services, contractors and internal teams during live incidents, supporting aligned decision-making and contributing to safe, efficient resolution.
- Incident log administration - Maintained precise, compliant, audit-ready incident records to support post-incident reviews and operational reporting, contributing to continuous improvement across the network.
- Works order and job coordination - Processed and confirmed works orders, issuing accurate job cards and maintaining clear communication with delivery teams to support programme planning and on-site execution.
- Winter maintenance scheduling - Assisted in planning and scheduling winter service activities, ensuring effective organisation of resources, treatments, and routes to maintain network resilience during adverse weather.
Security officer
Mitie security
11.2016 - 01.2018
- Licensed SIA operative - Fully licensed SIA security professional with experience operating in high-risk, regulated environments.
- Obtained SC security clearance, demonstrating trustworthiness for sensitive operational roles. - Holds Security Check clearance, evidencing integrity, discretion and suitability for sensitive operational work.
- Held P4 pass, enabling access to secure areas while following strict security protocols. - Trusted to work in controlled areas, demonstrating reliability, professionalism and adherence to strict access protocols.
- Compliance with site security policy - Ensured all activities aligned with Sellafield security conditions and access policies, supporting safe and compliant site operations.
- Executed incident responses according to established protocols, ensuring safety and compliance while adapting to rapidly changing circumstances.
- Managed conflict situations calmly and professionally, utilising de-escalation techniques to maintain a safe environment and support operational continuity.
- Reported incidents clearly to Shift Managers, ensuring accurate communication and timely responses. - Accurately reported incidents to Shift Managers, CNC Police Control and Security Operations, ensuring clear information flow and timely escalation.
- Prepared shift logs and incident reports meticulously, ensuring compliance for audits. - Completed shift logs and incident reports with precision, maintaining a reliable and compliant audit trail.
- Liaised daily with stakeholders, enhancing communication between Sellafield workforce and contractors and fostering effective collaboration.
- Engaged in scenario-based training exercises to enhance readiness for real-world incidents.
Education
NVQ Level 3 - Sport Science
West Lakes Collage
Workington01-2014
GCSEs - GCSEs
West Lakes Academy
Egremont01-2011
Skills
- Safety & compliance
- Risk identification
- Incident management
- Quality assurance
- Data accuracy & reporting
- Project coordination
- Stakeholder engagement
- Problem-solving
Timeline
Highways inspector
National Highways
11.2022 - Current
OCR Operator
Highways England
02.2018 - 11.2022
Security officer
Mitie security
11.2016 - 01.2018
NVQ Level 3 - Sport Science
West Lakes Collage
GCSEs - GCSEs
West Lakes Academy