Emily Reynolds
Dartford ,Kent
Summary
A motivated and caring individual with a strong background in customer service, healthcare support, and team leadership. I have gained valuable experience working in fast-paced environments such as McDonald’s and Smiggle, as well as in patient transport as an Ambulance Care Assistant. Through these roles, I’ve developed excellent communication, organisational, and problem-solving skills, along with the ability to stay calm and professional under pressure.
Alongside my work experience, I’ve studied Health & Childcare and Travel & Business Studies at college, which have strengthened my understanding of people, wellbeing, and professional service standards. I’m passionate about helping others, enjoy working as part of a team, and always aim to make a positive difference in everything I do.
Overview
4
4
years of professional experience
Work history
Senior ambulance care assistant
G4S
Dartford, Kent
2026.04 - Current
- Manage daily patient transport bookings using cleric and apt systems for coordination journeys.
- Check and update patient records, including NHS numbers and transport details.
- Allocate crews and vehicles to scheduled journeys to keep services efficient.
- Amend staff rotas and apply operational changes to maintain service cover.
- Liaise with crews, hospitals, and healthcare professionals to resolve transport issues and delays.
- Record patient information accurately and handle confidentially in line with NHS and GDPR requirements.
- Prioritise urgent jobs and respond to operational changes to support daily service delivery.
Ambulance care assistant
G4S
Dartford, Kent
2024.11 - 2026.04
- Safely transported patients with a range of medical and mobility needs to and from hospitals, clinics, and care facilities.
- Provided care, reassurance, and emotional support to patients during journeys, maintaining dignity and comfort at all times.
- Assisted patients with boarding and exiting vehicles, including safe use of stretchers, wheelchairs, and other mobility aids.
- Worked as part of a two-person crew to ensure patient safety and efficient service delivery.
Sales assistant
Smiggle
Dartford, Kent
2024.01 - 2024.06
- Delivered friendly and engaging customer service, helping shoppers find products and make confident purchase decisions.
- Supported daily store operations including opening/closing duties, cash handling, and visual merchandising.
- Consistently achieved or exceeded personal and store sales targets through effective product knowledge and upselling.
- Maintained an attractive and organised shop floor, ensuring all displays reflected current promotions and seasonal themes.
Shift leader
McDonald's
Dartford, Kent
2022.12 - 2023.11
- Managed daily shift operations, including staff scheduling, cash handling, and end-of-day reporting.
- Trained new team members on company procedures, food safety, and customer service standards.
- Ensured compliance with all food hygiene, health, and safety regulations.
- Handled customer complaints and resolved issues efficiently to maintain satisfaction and loyalty.
Education
GCSEs - GCSES
Longfield Academy
Dartford, Kent 09/2017 - 06/2022
Diploma of Higher Education - Travel and business studies
North Kent college
Dartford, Kent 2022.09 - 6 2023
Diploma of Higher Education - Health care and child care
MidKent college
Medway 2023.09 - 7 2024
Skills
- Strong ability to build rapport with customers and patients
- Experienced in handling complaints calmly and professionally
- Confident dealing with people from all backgrounds and age groups
- Strong product knowledge and upselling skills from retail experience
- Familiar with meeting KPIs and achieving sales targets
- Understanding of marketing, customer experience, and business operations from college studies
- Calm and professional under pressure
- Able to prioritise workloads and manage multiple responsibilities under pressure
- Confident using POS systems, cash registers, and basic computer software
- Competent in using Microsoft Office (Word, Excel, PowerPoint)
Relevant experience
G4s Patient transport control room-
- Communicated with ambulance care assistants, drivers, hospitals, and care facilities to organize patient pick-ups and drop-offs.
- Worked as part of a busy, high-pressure team to resolve issues quickly and maintain service quality.
- Gained valuable experience in communication, teamwork, time management, and problem-solving in a healthcare operations environment.
Timeline
Senior ambulance care assistant
G4S
2026.04 - Current
Ambulance care assistant
G4S
2024.11 - 2026.04
Sales assistant
Smiggle
2024.01 - 2024.06
Diploma of Higher Education - Health care and child care
MidKent college
2023.09 - 7 2024
Shift leader
McDonald's
2022.12 - 2023.11
Diploma of Higher Education - Travel and business studies
North Kent college
2022.09 - 6 2023
GCSEs - GCSES
Longfield Academy
09/2017 - 06/2022