Emily Openshaw

• Organised and delivered a diverse programme of race day hospitality, corporate events, conferences and Christmas parties, coordinating logistics, client communication and on-the-day operations,
• Prepared and coordinated all event administration, including function sheets, briefing documents, CRM management, health and safety documentation, and suite holder contracts to ensure accurate planning and compliance.
• Manged relationships with 30+ annual hospitality suite holders, acting as their primary contact, ensuring effective communication and long-term client retention, while maintaining high client satisfaction,
• Supported hospitality operations at other circuits as required, assisting with event delivery and ensuring consistent service standards across venues,
• Collected, analysed and reported on event and conference feedback, producing summaries to support continuous service improvement.

• Responsible for visiting press and media to the GTECH Community Stadium on Match days.
• Assisted visiting 15+ photographers pitch-side pre-, post and during games to facilitate their needs.
• Ensured visiting press had all their needs fulfilled pre-, post and during games, dealing with any issues quickly and efficiently.
• Ensured smooth running of the mixed zone post-game for press and Brentford players.

KOJO (Previously known as EVENT360)

• Stage Manager at the MLB 2023 and MLB 2024 games for Fan Concourse Engagement, ensuring talent was able to safely and efficiently deliver fan engagement to over 110,000 spectators over 2 days.
• Event Assistant for the CONMEBOL-UEFA Women's Finalissima 2023 ensuring the opening and closing ceremony ran efficiently in an organised and up-to-the-minute manner.

Event People

• Communicated and empathised with 100s of marathon runners, organising their race numbers, trackers and race day kit bag at the 2023, 2024 and 2025 London Marathon Show.
• Part of the VIP and Hospitality meet and greet team at the Ultimate Tennis Showdown: Grand Final London 2023, ensuring 100s of VIPs and hospitality customers an enthusiastic and warm welcome for their day experience.

MoonShot

• A member of MoonShot's Recognition Team at Tottenham Hotspur Stadium for 2 NFL 2023 and 2024 London Games. Recognised Teammates who were creating excitement and lifetime memories for fans over both games.

• Successfully organised and led the Graduation Launch event welcoming 1,000+ students across Medway and Canterbury. Coordinated logistics, facilitated engagement activities, and collaborated with teams to ensure a seamless experience for attendees preparing for their graduation.
• Coordinated logistics for graduation ceremonies, such as VIP seating arrangements for high-profile guests,
• Communicated with external clients and stakeholders attending graduation, managing their requests and ensuring a positive experience,
• Organised the distribution of over 50 academic gowns, ensuring timely and accurate allocation for staff,
• Led a team of 20+ student ambassadors, provided clear direction and ensured their effective support during graduation ceremonies,
• Took on multiple leadership roles during graduation events, ensuring smooth operations and guest satisfaction,
• Corresponded professionally with over 1000+ students, responding to inquiries promptly and ensuring clear and concise information is provided.

• Corresponded professionally with apprentices and employers to ensure 300+ student documents were completed accurately.
• Acted as the first point of contact for the Dean for Global & Lifelong Learning and the Head of International Programmes between 20+ staff and 100+ external clients.
• Dealt with routine enquiries by email, ensuring accurate responses were sent and more complex matters were referred to the appropriate members of staff.
• Kept and maintained an accurate filing system for the preservation of 1100+ apprentices' information.

• Managed a team of 25+ staff over 3 weekends, ensuring clients needs were efficiently met to the highest level.
• Worked effectively with diverse organisations on-site resulting in group cohesion and accomplishments.
• Collaborated with event organisers to ensure their specific needs were met by the service our team were offering them.
• Prepared clear and accurate briefing documentation for multiple different roles, allowing staff to have the most up-to-date information about their role.
• Screened 20+ people a week, identifying people with the best skill sets and experience for specific types of events.

• Built email newsletters sent to one million people weekly. Created captivating content which culminated in above-industry standard results across unique open rates and click-through rates.
• Collaborated with the social team to produce TikTok material and analysed performance to ensure continually developing content. Achieved our yearly KPI of 100,000 followers within 3 months.
• Participated in weekly brainstorming meetings, contributing innovative ideas to target Generation Z, achieving 59% of TikTok viewers between the ages of 18-24.
• Worked with the Jacksonville Jaguars to ensure the 2022 NFL London Games player and coaches' movements were completed.
• Worked closely with Sky to create an engaging Sky VIP package. Reviewed and Proofread creative content, ensuring brand compliance across the Super Bowl LVII competition which was delivered to 10 million Sky VIP members.

• Accountable for delivering to 30 customers daily, across residential and business locations within the Kent area in accordance with Tesco's procedures.
• Assisting vulnerable customers by evaluating their delivery needs to determine the appropriate actions. Developing my emotional intelligence, communication and listening skills, while escalating any unresolved concerns to management.
• Sustained a 95% road safety score by driving company vehicles in accordance with UK highway code, maintaining brand reputation.