Emily Norris

• Administered body treatments by explaining procedures to clients.
• Demonstrated flexibility whilst adapting to changing schedules or last-minute bookings.
• Ensured client satisfaction with spa services by addressing concerns or complaints promptly.
• Provided relaxing, therapeutic massages for stress reduction and health promotion.
• spa receptionist duties like taking booking via telephone and emails and dealing with guest directly
• Responded promptly to telephone enquiries from clients, and customers.

• Organised team meetings, promoting collaboration and teamwork.
• Increased operational efficiency with diligent workflow monitoring.
• coordinated and organised business function and weddings
• Took and relayed messages between staff, customers and other parties.

strengthened the wellbeing of its community, particularly children, young people and families through sports and other well being focused activates.

• Improved gymnast flexibility by implementing new stretching exercises.
• Coordinated local gymnastics tournaments to increase competition experience.
• Ensured safe equipment usage, minimising risk of accidents during practice sessions.
• Motivated athletes towards achieving personal bests through positive reinforcement techniques.