MICHELLE DAVIES
Irlam,Manchester
Summary
Dedicated professional with extensive expertise in health and wellness, specialising in Swedish massage, aromatherapy, and hot stone therapy. Demonstrates exceptional skills in organising activities, setting up rooms, and maintaining cleanliness to promote health and wellbeing. Proficient in client-focused consultation, conflict resolution, and time management. Adept at preparing nutritious meals and snacks while adhering to hygiene standards. Committed to delivering therapeutic touch techniques with impeccable etiquette and sanitation knowledge. Career goal: To further enhance holistic health practices within a reputable wellness centre.
Overview
31
31
years of professional experience
2022
2022
years of post-secondary education
Work history
Spa therapist
The Lowry Hotel
Manchester
09.2023 - Current
- Ensured client satisfaction with spa services by addressing concerns or complaints promptly.
- Provided relaxing, therapeutic massages for stress reduction and health promotion.
- Identified appropriate products for each client's skin type by conducting thorough consultations.
- Utilised knowledge of various massage techniques to meet individual client needs.
- Assisted receptionist with scheduling appointments when necessary for smooth business operations.
- Contributed to a calm, serene environment with professional conduct and respectful communication.
- Educated clients on best practices for skin health with tailored product recommendations.
- Offered advice on home care routines after treatments to prolong benefits of services rendered.
- Enhanced team productivity by actively participating in staff meetings and trainings.
- Performed skin analysis tests, leading to more targeted treatment plans.
- Boosted skin health with facials, masks, and other skincare treatments.
- Customised therapies according to individual preferences, increasing overall satisfaction rates.
- Displayed empathy towards clients dealing with physical discomfort or emotional stress through attentive listening skills.
- Upheld high standard of hygiene by sterilising tools before each use.
- Demonstrated flexibility whilst adapting to changing schedules or last-minute bookings.
- Promoted wellness through education about self-care techniques and healthy lifestyle habits.
- Delivered exceptional customer service for repeat business and positive reviews.
- Facilitated relaxation through the use of aromatherapy during treatments.
- Administered body treatments by explaining procedures to clients.
- Maintained clean, hygienic work area by following established cleaning protocols.
- Showcased new treatments, promoting add-on sales and customer upgrades for increased spa profitability.
- Kept treatment rooms and communal spa areas spotlessly clean, maintaining a high quality environment.
- Dedicated time to continued personal development in order to provide best-possible service and treatments.
- Increased retail sales through persuasive, thorough aftercare advice and product recommendations.
- Developed a loyal client base of repeat customers through outstanding levels of service.
- Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
- Created safe, clean environment by sanitising work areas, changing treatment room sheets and sterilising instruments before each use.
- Addressed client problems such as pain and tight muscles or fascia through therapeutic massage techniques.
- Created memorable client experiences by delivering a warm welcome, exceptional treatment process and outstanding post-treatment care.
- Customised massage techniques for each patient's needs and goals.
- Identified massaged preferences and determined pressure points needed for clients.
- Included aromatherapy with essential oils to promote wellness and reduce side effects of various ailments.
- Delivered prenatal massage to women in later stages of pregnancy for prevention and treatment of pregnancy pain, stress and retained fluid.
- Performed various facials using carefully selected products to suit individual skin needs.
- Upsold aftercare products to improve salon profits.
- Advised customers on optimal products and services to support long-term beauty goals.
- Improved appearance of clients' feet and toenails by removing defects, massaging tissue and applying moisturisers.
- Developed fresh and creative beauty techniques to match changing industry trends.
- Shaped fingers and toenails based on latest styles or client requests.
- Achieved high-quality manicure finishes with attention to detail.
- Provided various lash and brow treatments, including tinting and shaping.
Beauty Therapist
Harmony Antionette
Warrington
04.2019 - 09.2021
- Worked in a team of around 8 therapists in a very busy salon providing treatments for back to back clients, which included most aspects of massage therapy, nail treatments including extensions and nail art, facials, eyebrow and eyelash treatments, spray tanning, foot treatments and make up
- Meeting and greeting clients when they arrive
- Answering the telephone, answering any enquiries and advising on appropriate treatments and booking in using a computerized booking in system
- Providing clients with the highest standards of beauty care and attention
- Using cutting edge technology to perform traditional treatments
- Providing up to date treatments and excellent customer care to clients
- Providing aftercare advice on treatments and skin care matters
- Helping the salon to run effectively and efficiently
- Keeping the salon to a high standard of hygiene, cleanliness and tidiness
- Charging customers, taking payments and advising on future treatments
- Handling customer comments and complaints in a professional manner
- Helping clients complete a medical questionnaire before any treatments
- Promoting and selling beauty products
- Keeping in line with current health and safety regulations
- Administered advanced body massage techniques for stress reduction.
- Improved client satisfaction by delivering personalised facial treatments.
- Maintained professional client records for effective treatment tracking.
- Provided exceptional customer service, ensuring repeat client bookings.
- Conducted comprehensive skin analysis for tailored treatment plans.
- Demonstrated proficient makeup application skills for special events.
- Offered expert skincare advice, resulting in increased product sales.
- Adapted beauty treatments to address individual client needs.
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Implemented hygienic practices to maintain a clean treatment space.
- Executed meticulous eyebrow shaping, enhancing clients' natural features.
- Enhanced salon reputation with high-quality manicure and pedicure services.
- Facilitated a relaxing environment with calming aromatherapy techniques.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Answered clients' queries and requests by phone and email.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Attended training to deliver range of professional treatments offered by salon.
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Input bookings into computer system at reception.
- Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
- Greeted clients into salon, offering refreshments and magazines.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Performed pedicures and manicures, meeting daily appointment targets.
- Analysed beauty needs by assessing skin tone, texture and problems.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
- Carefully handled hot wax to deliver clean and flawless results.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Consulted with clients to understand and meet individual beauty needs.
- Kept client records regularly updated with detailed information on previous treatments.
- Performed various facials using carefully selected products to suit individual skin needs.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
Warehouse Operative
Star Perfumes
Salford
01.2009 - 01.2015
- Fast and safety conscious warehouse operative working as part of a team in a very busy perfume warehouse in Salford, 5+ years of experience
- Using various computer programs to print off orders, printing labels and delivery notes
- Ensuring time targets were met for each order and distributed on time
- Picking orders using picking sheets and the appropriate picking systems
- Packaging and labelling products before they were sent out
- Helping to load transport vehicles and checking all the right products were sent
- Keeping the working environment clean and safe for everyone to work in
- Handling heavy objects
- Booking collections and deliveries using various delivery services
- Packaging bulk orders for large companies
- Training new members of staff on the various different computer systems
Stock Replenisher
Tesco
03.2002 - 03.2003
Staff Canteen
Tesco
10.2001 - 03.2002
Sun Lee Chip Shop
01.1999 - 01.2001
Kingfisher Café and Chip Shop
01.1995 - 01.1996
Neil's Hairdressing
01.1994 - 01.1995
Education
Dermaplaning -
Twisted Beauty & Asthetics Training
Level 3 Diploma in Beauty Therapy - undefined
Summerhouse Training
Level 3 Diploma in Massage Therapy - undefined
Summerhouse Training
Level 3 Diploma in Hair and Media Make-Up - undefined
Manchester International Beauty Academy
Level 3 Diploma in Nail Technology - undefined
Nailtech
G.C.S.E. - undefined
Irlam High School
Skills
- Organizing activities
- Setting up rooms
- Assisting children
- Communication with parents
- Singing
- Preparing snacks and drinks
- Cooking healthy meals
- Budgeting
- Time management
- Conflict resolution
- Maintaining cleanliness
- Promoting health and wellbeing
- Hot stone therapy
- Consultation proficiency
- Resilient nature
- Use of essential oils
- Moisturising treatment execution
- Swedish massage practitioner
- Manicure and pedicure proficiency
- Impeccable etiquette
- Hygiene consciousness
- Therapeutic touch techniques
- Time management expertise
- Client-Focused approach
- Knowledge of sanitation regulations
- Health and wellness passionate
- Aromatherapy application
Custom
Available on request
Timeline
Spa therapist
The Lowry Hotel
09.2023 - Current
Beauty Therapist
Harmony Antionette
04.2019 - 09.2021
Warehouse Operative
Star Perfumes
01.2009 - 01.2015
Stock Replenisher
Tesco
03.2002 - 03.2003
Staff Canteen
Tesco
10.2001 - 03.2002
Sun Lee Chip Shop
01.1999 - 01.2001
Kingfisher Café and Chip Shop
01.1995 - 01.1996
Neil's Hairdressing
01.1994 - 01.1995
Level 3 Diploma in Beauty Therapy - undefined
Summerhouse Training
Level 3 Diploma in Massage Therapy - undefined
Summerhouse Training
Level 3 Diploma in Hair and Media Make-Up - undefined
Manchester International Beauty Academy
Level 3 Diploma in Nail Technology - undefined
Nailtech
G.C.S.E. - undefined
Irlam High School
Dermaplaning -
Twisted Beauty & Asthetics Training
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