Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Ormson

Preston,Lancashire

Summary

Experienced in café service with a strong focus on safe food handling, cash handling and till reconciliation. Demonstrates expertise in customer billing operations and table service, ensuring high standards of food hygiene and cleanliness. Known for maintaining an upbeat, outgoing, and positive attitude while exhibiting stress resilience in fast-paced environments. Committed to delivering exceptional service with a goal to further enhance skills in the hospitality industry.

Dependable and motivated individual seeking role as Café Worker. Skilled in customer service and teamwork, with background in hospitality and excellent communication abilities. Committed to creating welcoming environment and enhancing customer satisfaction through attentive service. I am a very happy positive person and work to the best of my ability at all times, I also have three children which i love to care for and be the best parent to the best of my ability even through times that have proven difficult. I also have a little brother who is disabled who i sometimes care for who i absolutely adore.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work History

Cafe worker

Avon Maher
Preston, Lancashire
01.2012 - 04.2025
  • Delivered prompt service to customers, resulting in repeat business.
  • Kept up-to-date knowledge about menu items, guiding customers effectively.
  • Prepared hot and cold beverages for customers' satisfaction.
  • Handled cash transactions accurately, minimising discrepancies at the end of shift.

Care assistant

George-Appleton Carroll
Preston, Lancashire
05.2017 - 07.2018
  • Assisted in daily living activities for enhanced patient comfort.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.

Care assistant

Lindsay Pilkington
Preston, Lancashire
04.2012 - 01.2013
  • Provided emotional support to patients, improving their mental wellbeing.
  • Respected privacy and dignity of each resident during provision of care services.
  • Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
  • Encouraged independence among patients whilst assisting them with tasks.

Education

NVQ Level 1 - Health and social care

Preston College
Preston
09.2015 - 04.2016

NVQ Level 2 - Maths and English

North Lancs
Preston, Lancashire
09.2012 - 06.2013

Level 3 Diploma - Nails and Beauty

NTS national training salon
Preston, Lancashire
11.2022 - 06.2023

Skills

  • Safe food handling
  • Cash handling and till reconciliation
  • Customer billing operations
  • Table service
  • Food Hygiene
  • Positive attitude
  • Stress resilience
  • Cafe service
  • Cleanliness and hygiene
  • Upbeat, outgoing and positive

Timeline

Level 3 Diploma - Nails and Beauty

NTS national training salon
11.2022 - 06.2023

Care assistant

George-Appleton Carroll
05.2017 - 07.2018

NVQ Level 1 - Health and social care

Preston College
09.2015 - 04.2016

NVQ Level 2 - Maths and English

North Lancs
09.2012 - 06.2013

Care assistant

Lindsay Pilkington
04.2012 - 01.2013

Cafe worker

Avon Maher
01.2012 - 04.2025
Shannon Ormson