Summary
Overview
Work history
Education
Skills
Timeline
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EMILY MACRAE

Thornaby,Middlesbrough

Summary

Dedicated professional with proven expertise in delivering excellent customer service and maintaining reliable inventory control. Skilled in cash handling, organisation, and problem-solving, with a strong ability to communicate effectively and collaborate as a team player. Adept at applying first aid at work and ensuring operational efficiency through meticulous attention to detail.

Overview

10
10
years of professional experience
2019
2019
years of post-secondary education

Work history

Shift manager

Macdonalds
Thornaby, Stockton-on-Tees
08.2022 - Current
  • Delivered excellent customer service by overseeing staff training programmes.
  • Motivated employees towards achieving sales targets, increased overall store revenue..
  • Managed inventory control, reduced wastage.
  • Resolved customer complaints promptly to maintain high service standards.
  • Ensured health and safety measures in line with company regulations.
  • Trained staff on product knowledge, resulted in better customer interactions..
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Oversaw cash management processes, ensured accuracy at end of each shift.

Army Cadets

Ministry Of Defence
Thornaby, County Durham
10.2015 - 09.2025
  • Team player.
  • Maintain excellent standards of service through impeccable attention to detail.
  • Completed several events for the local community.
  • Charity work such as poppy selling and bag packing at a local supermarket.
  • Took part in an exercise to Cyprus with the police, armed forces and fire brigade.
  • I have thoroughly enjoyed my time with the ARMY cadet force, during my time I have been promoted to the rank of Corporal, to achieve this I have constantly shown willingness to adapt to any given situation.
  • I now have a Team under my supervision to help train to a high standard.

Team member

KFC
Stockton-on-Tees
08.2021 - 08.2022
  • Displayed teamwork skills to improve overall productivity.
  • Provided excellent customer service to enhance business reputation.
  • Handled difficult customers, resulting in conflict resolution.
  • Managed cash register transactions for accurate record keeping.
  • Upheld company policies strictly, fostering a compliant work environment.
  • Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.

National Citizenship Service
Nationwide
07.2019 - 08.2020
  • During my experience with NCS we took part in team building exercises to gain key skills.
  • The scheme took part over a four week period concluding with a project to help a need in the area. My team chose a local community centre, we made over the gardens and sensory paths which are used for Autistic children and families.

Education

GCSE - English Lang, English Lit, Maths, Biology, History, Chemistry, Physics, Health and social care, Food tech and Nutrition

Thornaby Academy
Thornaby, Stockton-on-Tees

Skills

  • First aid at work
  • Communication skills
  • Problem-solving
  • Team player
  • Inventory control
  • Organisation
  • Cash handling
  • Reliable
  • Excellent Customer service

Timeline

Shift manager

Macdonalds
08.2022 - Current

Team member

KFC
08.2021 - 08.2022

National Citizenship Service
07.2019 - 08.2020

Army Cadets

Ministry Of Defence
10.2015 - 09.2025

GCSE - English Lang, English Lit, Maths, Biology, History, Chemistry, Physics, Health and social care, Food tech and Nutrition

Thornaby Academy

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EMILY MACRAE