Natalie Legg
Yetminster
Summary
I am a highly accomplished hospitality leader with over 16 years of experience in managing high-standard operations and bespoke events across a full service Inn & Sister Hotel - from intimate private dinners to weddings, seasonal celebrations and charity functions. I design the full journey from the first enquiry to the post event follow up, coordinating rooms, food, service and suppliers to ensure guests have the most mememerable experience.
I build and lead high performing teams to execute this so that both guests and teams are genuinely proud of every event.
Overview
23
23
years of professional experience
Work History
General Manager
The Acorn Inn, Red Carnation Hotels
Evershot
01.2017 - Current
- Manage full operations of a 10-bedroom luxury Inn and 2 Rosette Restaurant, leading a team of 25 across reception, restaurant, kitchen, and housekeeping to deliver exceptional guest experiences.
- Plan, coordinate and execute a diverse calendar of events including bespoke multi course dinners, festivals, weddings, high-profile functions and charity events.
- Create a positive workplace culture, achieving 7% staff turnover in 2025.
- Responsible for financial oversight, including P&L management, budgeting, forecasting, payroll, invoicing, and daily revenue monitoring.
- Recruit, onboard, and develop team members through regular one-to-ones and appraisals.
- Support our Sister property, The Summer Lodge Hotel with disciplinaries, conflict resolution, and succession planning across both properties.
- Ensure a warm, consistent guest journey from pre-arrival to departure with a high level of organisation and attention to detail.
- Use guest feedback to set shared goals and maintain strong provenance and service standards, working with the HODs to keep menus local, seasonal, and on trend.
- Led the team to achieve 2 AA Rosettes and other quality awards.
- Lead Health & Safety compliance and safe working practices.
- Manage refurbishment projects, coordinating contractors, budgets, and timelines.
- Manage reservations, room rates, and packages in Maestro, optimising pricing strategies to enhance occupancy and optimum revenue.
- Confident using Collins/DesignMyNight, Fourth Hospitality, Mapal One, and Procure Wizard as well as other systems, for bookings, payroll, training, and procurement.
- Lead marketing and social media initiatives, producing content to promote menus, events, and local partnerships.
Assistant General Manager
The Acorn Inn, Red Carnation Hotels
01.2010 - 01.2017
- Progressed to the GM role by building strong operational knowledge and developing a people‑focused leadership style that strengthened team engagement.
- Supported the General Manager with strategic planning and the delivery of business objectives.
- Worked with senior management on revenue initiatives and operational improvements.
- Handled guest complaints with calm, practical diplomacy to ensure positive outcomes.
Restaurant & Bar Manager
Winyards Gap Inn
Chedington
04.2009 - 07.2010
- Managed daily restaurant and bar operations, including shift leadership, team coordination, customer service, cashing up, and securing the building.
- Placed orders with suppliers for soft drinks and alcohol, maintaining stock control and ensuring effective stock rotation.
- Progressed through multiple roles, ultimately managing front‑of‑house operation while also assisting with food preparation, including starters and desserts.
- Built strong leadership, communication, and organisational skills through long‑term experience in a busy hospitality environment.
Front Desk Receptionist
The Castle Hotel
Taunton
01.2008 - 04.2009
- Processed room reservations and coordinated guest check-ins and check-outs for 44-bedroom hotel, ensuring a seamless customer experience.
- Managed restaurant bookings and responded to guest enquiries in a fast‑paced environment.
- Worked professionally under pressure, maintaining clear communication with colleagues and updating the team on any changes.
- Built strong teamwork and customer‑service skills through daily interaction with guests and staff.
Waitress /F&B Assistant
Winyards Gap Inn
Chedington
01.2003 - 01.2008
Lifeguard (Part Time)
Aqua Centre Swimming Pool
Crewkerne
08.2005 - 09.2007
- Learnt rescue and intensive first‑aid skills through regular team training
- Supported reception duties, handling public enquiries and phone calls professionally
- Communicated effectively with a diverse public, staying calm in demanding situations
- Taught life‑saving skills and basic first aid to children aged 8–12
Education
NVQ Level 4 Diploma in Leadership & Management -
ILM
01-2017
AAT Level 2 Foundation Certificate in Accounting -
01-2015
NVQ level 3 Hospitality supervision -
Hit training
01-2011
NVQ level 2 Team leading -
City and Guilds
01-2009
Richard Huish College - A Level Media Studies, A Level English Language, A Level Travel & Tourism
01-2007
Wadham Community School - Science Double Award, English Language, English Literature, Maths
01-2005
CIPD Level 5 Human Resource Management -
ICS Learn
Skills
- Burnt Chef Ambassador
- Group Training
- Practical Training
- Personal licence Holder
- Mental Health First Aid
- First Aid at Work
- Level 3 Food Hygiene
- Level 3 Health & Safety
- Fire Marshal
- Acorn Scholarship Finalist
Hobbies and Interests
- Fitness & Wellbeing – Swimming | Yoga | Pilates
- Learning & Self Development – Reading | Podcasts | Languages
- Creative – Knitting | Baking
Timeline
General Manager
The Acorn Inn, Red Carnation Hotels
01.2017 - Current
Assistant General Manager
The Acorn Inn, Red Carnation Hotels
01.2010 - 01.2017
Restaurant & Bar Manager
Winyards Gap Inn
04.2009 - 07.2010
Front Desk Receptionist
The Castle Hotel
01.2008 - 04.2009
Lifeguard (Part Time)
Aqua Centre Swimming Pool
08.2005 - 09.2007
Waitress /F&B Assistant
Winyards Gap Inn
01.2003 - 01.2008
NVQ Level 4 Diploma in Leadership & Management -
ILM
AAT Level 2 Foundation Certificate in Accounting -
NVQ level 3 Hospitality supervision -
Hit training
NVQ level 2 Team leading -
City and Guilds
Richard Huish College - A Level Media Studies, A Level English Language, A Level Travel & Tourism
Wadham Community School - Science Double Award, English Language, English Literature, Maths
CIPD Level 5 Human Resource Management -
ICS Learn