Emily Lowe
Willenhall,Walsall
Summary
Dedicated and results-driven retail professional with over a decade of experience in fast-paced store environments. Known for promoting strong team morale, enhancing customer satisfaction, and consistently contributing to business success through supportive and effective leadership. Brings a proactive approach to problem-solving, a keen eye for detail, and a strong work ethic. Currently seeking to build on this experience in a new role that offers challenge and growth.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work history
Deputy Manager
Ryman Stationery
01.2019 - 07.2025
- Responsible for daily store operations, team performance, and customer satisfaction.
- Delivered consistent sales growth by ensuring high standards in merchandising, staff motivation, and customer care.
- Recruited, trained, and coached new employees, fostering a positive team culture.
- Played a key role in annual audits and compliance processes.
- Promoted teamwork and accountability through clear communication and leadership.
Team Leader
Office Outlet (formerly Staples)
01.2016 - 01.2019
- Managed a team to consistently meet sales targets and uphold store standards.
- Set and tracked individual and team KPIs through regular one-to-one sessions.
- Ensured store safety, cleanliness, and compliance with operational procedures.
- Delivered weekly performance updates and led team meetings.
Copy & Print Specialist
Office Outlet (formerly Staples)
01.2014 - 01.2016
- Oversaw customer print orders, ensuring fast turnaround times and high-quality outputs.
- Led a team in the Copy & Print department, increasing departmental sales by 40% in under 16 months.
- Trained staff on Adobe software and managed complex customer requests with precision and attention to detail.
Education
National Diploma - Art & Design
Plymouth College of Art
Plymouth 01.2009 - 01.2010
Frank F Harrison Engineering College
01.2002 - 01.2009
Skills
- Team Leadership & Development
- Customer Experience Management
- KPI & Target Achievement
- Recruitment & Onboarding
- Visual Merchandising
- POS & Payment Processing
- Store Operations
- Budget & Stock Control
- Staff Scheduling & Supervision
- Adobe Creative Suite (Photoshop)
- Microsoft Office Suite
- Print Production & Design
References
- Chris MacConnell - Ryman Store Manager - chrismacconnell@ryman.co.uk
- Jodie Ward - Ryman Store Manager - jodieward@ryman.co.uk
Timeline
Deputy Manager
Ryman Stationery
01.2019 - 07.2025
Team Leader
Office Outlet (formerly Staples)
01.2016 - 01.2019
Copy & Print Specialist
Office Outlet (formerly Staples)
01.2014 - 01.2016
National Diploma - Art & Design
Plymouth College of Art
01.2009 - 01.2010
Frank F Harrison Engineering College
01.2002 - 01.2009
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