Emily-Jayne Williams

• Executed court orders promptly within established deadlines.
• Maintained meticulous court records, ensuring ongoing accuracy.
• Clarified legal proceedings for laypersons through effective communication.
• Drafted comprehensive correspondences that accurately reflected court proceedings.
• Managed sensitive documents and information securely.
• Liaised professionally with stakeholders to facilitate smooth case management.
• Supported legal representatives during court presentations, enhancing case delivery.
• Delivered exemplary customer service while addressing public enquiries effectively.
• Fostered a strong rapport with the judiciary with the ability to easily adapt to individual working preferences.

Details as above.

• Managed incoming calls for efficient handling of enquiries and complaints.
• Prioritised tasks for timely completion of projects.
• Facilitated increased team collaboration with effective interpersonal skills.
• Streamlined processes with proactive problem-solving abilities.
• Simplified complex information via clear, concise written communication skills for laypersons.
• Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
• Participated actively in HMCTS meetings contributing valuable insights and suggestions.