Emily Hill
Aberystwyth,Ceredigion
Summary
I am a reliable and independent worker that offers excellent skills in guest relations, upselling products and hosting private functions. I am engaging with customers and have the ability to articulate and help customers make menu choices regarding individual preferences as well as allergy and dietary requirements. I have the ability to maintain a friendly and enthusiastic attitude during fast paced environments, whilst continuously focusing on demanding objectives for sales, service and quality. I am also detail orientated and able to learn new tasks quickly and effectively.
Being a student helps me to commit to being a motivated individual with a strong work ethic that is able to work independently. I have strong organisational skills and the ability to collaborate with others in a professional environment.
Overview
3
3
years of professional experience
Work History
Student Ambassador
Aberystwyth University
Aberystwyth, Ceredigion
04.2024 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Prepared and served a range of food and drinks for the visitors.
- Engaged with departmental talks and campus tours to provide further information regarding university lifestyle and to create a positive outlook.
Bartender and waitressing
Hare and Hounds
Cowbridge, Vale of Glamorgan
10.2021 - 09.2024
- Welcomed guests with friendly conversation and a fun atmosphere.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Set up bar and restaurant area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Completed closing clean up tasks to reset the bar and restaurant for the next day.
- Trained new servers on customer service, cash handling and menu knowledge.
- Worked a flexible schedule including evenings, weekends and holidays.
- Inspected customer identification to verify age against legal standards.
- Followed food safety and hygiene requirements to protect guests.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Hosted private functions such as weddings, company events and birthday celebrations.
Education
Bachelor of Arts - English Literature and Creative Writing
Aberystwyth University
Aberystwyth 09.2022 -
Skills
- Communication skills
- Resourcefulness
- Upselling of food and drinks
- Cash handling
- Customer Service
- Payment Processing
- Opening and closing procedures
- Food allergies knowledge
- Food safety understanding
- Highly responsible and reliable
- New staff training
Affiliations
- Teaching English abroad with volunteer organisations
Timeline
Student Ambassador
Aberystwyth University
04.2024 - Current
Bachelor of Arts - English Literature and Creative Writing
Aberystwyth University
09.2022 -
Bartender and waitressing
Hare and Hounds
10.2021 - 09.2024
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