Emily Hayward
Gosport,Hampshire
Summary
A resilient and empathetic professional with a strong foundation in effective communication and risk management. Demonstrates notable achievements in navigating complex challenges, ensuring optimal outcomes through strategic planning and execution. Committed to leveraging core competencies to drive success and contribute positively to organisational goals.
Overview
6
6
years of professional experience
Work history
Learning support assistant
Kings Academy Northern Parade
Portsmouth, Hampshire
11.2024 - 08.2025
- Secured a permanent position at Kings Academy, Northern Parade, following a successful agency role
- Offer tailored one-to-one support to children with SEND, helping them feel confident, included, and engaged in their learning.
- Provide one-to-one and small group support for children with SEND, tailoring strategies to suit individual learning styles and needs.
- Use observational learning daily to tune into each child’s unique strengths, challenges, interests, and emotional triggers, encouraging growth and building trust
Agency teaching assistant
TimePlan Education Group Limited
Portsmouth, Hampshire
02.2024 - 11.2024
- Supported diverse groups of children across multiple schools through flexible agency placements
- Adapted quickly to new environments, building rapport and responding to varied learning needs
- Contributed to inclusive, child-centred learning experiences in both mainstream and specialist settings
- Strengthened professional agility, empathy, and classroom awareness through weekly role changes
- Found deep personal and professional fulfilment in helping children thrive across different contexts
Nursery nurse assistant
Grandir UK - Kiddi Caru
Portsmouth, Hampshire
08.2021 - 08.2024
- Provided consistent, nurturing support to children aged 0–5
- Built strong, trusting relationships with key children, supporting emotional development and secure attachments
- Assisted with daily care routines, including feeding, toileting, nappy changing, and sleep support, ensuring comfort and safety
- Facilitated play-based learning activities to promote early literacy, numeracy, and communication skills
Supported children with SEND and emerging needs, using inclusive strategies to foster engagement and confidence - Encouraged positive behaviour and emotional regulation through gentle guidance and consistent routines
- Observed and recorded developmental milestones, contributing to planning and parent communication
- Maintained a safe, stimulating environment by following safeguarding procedures and health & safety protocols
.
Pharmacy assistant
Gosport Community Pharmacy
Gosport, Hampshire
10.2020 - 01.2021
- Provided front-line support in a busy pharmacy, assisting customers with prescriptions, over-the-counter products
- Ensured accurate labelling of medications under pharmacist supervision, maintaining high standards of safety and confidentiality
- Delivered excellent customer service, offering guidance on minor ailments, product usage, and general wellbeing
- Managed stock levels, processed deliveries, and maintained a clean, organised dispensary and retail space
- Handled administrative tasks including prescription filing, data entry, and NHS paperwork with attention to detail
- Supported vulnerable customers with empathy and discretion, fostering trust and reassurance in sensitive situations
- Adhered to strict protocols around controlled substances, safeguarding patient safety and regulatory compliance
- Developed strong communication and teamwork skills while working closely with pharmacists and healthcare professionals
Waitress
Café Lee
Gosport, Hampshire
10.2019 - 02.2020
- Delivered high-quality customer service with clarity, politeness, and professionalism to ensure positive dining experiences
- Accurately took and processed customer orders, resolving queries and concerns with a calm, friendly approach
- Managed multiple tables and requests simultaneously, demonstrating strong multitasking and time management skills
- Maintained attention to detail while working under pressure in a fast-paced environment
- Collaborated with kitchen and front-of-house teams to ensure smooth service and timely delivery of meals
- Supported hygiene and safety standards by keeping work areas clean and organised
Education
BSC (HONS) - Psychology
University of Portsmouth
A-levels - Psychology-C, Sociology-B, Business-C
Bay House Sixth Form
GCSE’s - 12 GCSE’s A-C
Bay House School
Skills
- Key Skill 1- Resilient
- Key Skill 2 – Empathetic
- Key Skill 3- Effective Communication
- Key Skill 4- Risk Management
Timeline
Learning support assistant
Kings Academy Northern Parade
11.2024 - 08.2025
Agency teaching assistant
TimePlan Education Group Limited
02.2024 - 11.2024
Nursery nurse assistant
Grandir UK - Kiddi Caru
08.2021 - 08.2024
Pharmacy assistant
Gosport Community Pharmacy
10.2020 - 01.2021
Waitress
Café Lee
10.2019 - 02.2020
A-levels - Psychology-C, Sociology-B, Business-C
Bay House Sixth Form
GCSE’s - 12 GCSE’s A-C
Bay House School
BSC (HONS) - Psychology
University of Portsmouth
Similar Profiles
Baylee SimsBaylee Sims
Teacher at Kings Ridge Prepatory AcademyTeacher at Kings Ridge Prepatory Academy
Matthew FarandaMatthew Faranda
Intern at The Kings AcademyIntern at The Kings Academy
Ella WormaldElla Wormald
Food Technology Assistant at Ark Kings AcademyFood Technology Assistant at Ark Kings Academy
Hermione ThomasHermione Thomas
Security and Concierge at A&G security and eventsSecurity and Concierge at A&G security and events
Andre Brasil Da SilvaAndre Brasil Da Silva
FOH Team Leader at Greene KingFOH Team Leader at Greene King