Emily Gutteridge
St Albans,Hertfordshire
Summary
Dedicated professional with a strong focus on customer service excellence and resilience under pressure. Demonstrates exceptional staff training capabilities and order taking proficiency, ensuring efficient operations and high customer satisfaction. Skilled in stock rotation practices and time management, with a keen ability for memory recall expertise. Committed to maintaining patience and composure in all situations, aiming to leverage these skills in a dynamic work environment.
Overview
4
4
years of professional experience
Work history
Multisport Coach
Club Excel
St Albans, Hertfordshire
2025.02 - Current
- Strong communication and interpersonal skills
- Fostered a positive working environment through effective team leadership.
- Adjusted coaching style according to changing needs of the team, maximising adaptability and flexibility.
- Addressed issues promptly, fostering a harmonious team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conflict resolution (e.g., managing disagreements between children or parents)
- Safeguarding and child supervision experience
- Ability to explain information clearly and patiently
- Quick decision-making skills
Till operator
Aspens Catering
St Albans, Hertfordshire
2024.06 - 2025.07
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Troubleshot minor technical issues at point of sale terminal promptly.
- Ensured customer satisfaction by handling their transactions efficiently.
- Assisted customers with queries, improving shopping experience.
- Helped restock shelves when not on till duties, maximising productivity.
- Kept calm under pressure whilst dealing with long queues or difficult customers.
- Managed till operations effectively during peak hours for seamless service.
Sales assistant
Raindrops And Roses
St Albans, Hertfordshire
2022.03 - 2023.09
- Built strong relationships with regular customers for repeat business.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Improved customer service by efficiently handling queries and complaints.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Utilised excellent communication skills to provide detailed product information.
- Trained new staff members, fostering a supportive working environment.
Education
Foundation Degree in Arts - Art and Design
University of Arts London
London 2025.09 -
A-Levels - Business, Art and Design, Film Studies
St Albans Girls School
St Albans, Hertfordshire 2023.09 - 2025.06
Skills
- Staff training capabilities
- Resilience under pressure
- Order taking proficiency
- Customer service excellence
- Patience and composure
- Stock rotation practices
- Memory recall expertise
- Time management skills
Timeline
Foundation Degree in Arts - Art and Design
University of Arts London
2025.09 -
Multisport Coach
Club Excel
2025.02 - Current
Till operator
Aspens Catering
2024.06 - 2025.07
A-Levels - Business, Art and Design, Film Studies
St Albans Girls School
2023.09 - 2025.06
Sales assistant
Raindrops And Roses
2022.03 - 2023.09