Emily Fountain
Topsham,Exeter
Summary
Motivated, accomplished and highly effective professional with a proven track record in stakeholder management and commercial expertise.
Overview
26
26
years of professional experience
Work history
CIBSE Stakeholder Manager
Chartered Institute of Building Services Engineering (CIBSE)
London/Hybrid
01.2023 - Current
- Manage a diverse portfolio of responsibilities nurturing and enhancing relationships and fostering collaboration internally and externally.
- Assist to develop and launch flagship products, CIBSE Chartered Organisations and CIBSE Company Development Packages.
- Recruitment and mentoring of new team members.
- Promotion of awards and events, creation of compelling narratives.
- Work with Head of Strategic Projects and the Director of Membership to devise and implement business development strategies for growth.
- Draft procedural statements and guidelines.
- Design and implement staff training.
- Represent CIBSE at seminars, conferences and business events as trusted source.
- Address customer issues with compassion and professionalism, ensuring swift, successful resolution.
CIBSE End Point Assessment Manager
Chartered Institute of Building Services Engineering (CIBSE)
London
01.2022 - 01.2023
- Manage end to end EPA process.
- Collaborate with industry leaders and trailblazers to form working groups of volunteers for reviewing EPA materials, including technical questions.
- Serve as the primary point of contact for all stakeholders, cultivating and managing relationships, resolving disputes, and ensuring timely responses.
- Develop SLAs and contracts for use with HEIs.
- Formulate and communicate EPA pricing strategies.
- Represented CIBSE at governance and strategy meetings pertaining to apprenticeship standards and new qualifications.
- Developed and deliver presentations.
- Ensure compliance with regulatory standards is upheld.
- Generate and maintain the EPA pipeline.
- Recruitment and training of EPA Assessors.
- Performance reports for the Director of Membership and the CIBSE Board.
- Coordinate IQA and EQA.
- Act as secretariat for CIBSE Talent Pipeline and Apprenticeships Panel (TPAP) and represent CIBSE in the Technical Apprenticeship Consortium (TAC).
CIBSE End Point Assessment Executive
Chartered Institute of Building Services Engineering (CIBSE)
London
09.2019 - 01.2022
- Managed end to end EPA process from scratch.
- Maintained smooth operations through careful management of office workflow and administrative processes.
Account Manager
Yahoo
London
01.2007 - 01.2013
- Oversaw key accounts, including Proctor and Gamble, while also spearheading new business development initiatives.
- Acquired and demonstrated a deep knowledge of digital media to translate clients business objectives.
- Achieved promotion to team management role.
Senior Agency Account Manager
Admedia
London
01.2006 - 01.2007
- Cultivated and sustained relationships with strategists and planners within Aegis and WPP owned Agencies, while actively expanding networks to forge new partnerships.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Conducted comprehensive market analyses to identify target markets and media objectives, leading to the development of detailed quarterly business plans.
- Played a pivotal role in the recruitment and training of new employees, contributing to team growth and development.
Agency Account Manager
Scottish Media Group (SMG)
London
01.2001 - 01.2006
- Demonstrated consistent achievement of team and personal monthly/quarterly sales targets, showcasing exceptional performance.
- Developed impactful media strategies using market understanding and consumer analysis, encompassing Outdoor advertising, Virgin Radio, Pearl and Dean Cinema, and Scottish TV.
- Networked with media and PR professionals to build campaign reach.
- Evaluated campaign performance to optimise return on investment.
- Successfully delivered on tasks within tight deadlines.
Bookings Co-ordinator Editing
Happy Fish Pictures Ltd
London
01.1999 - 01.2000
- Coordinated team of runners and editing staff to maintain seamless and efficient workflow.
- Maintained smooth-running business operations by delegating priorities to staff abilities and deadlines.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Maintained client database.
- Adapted to unforeseen challenges with proactive, flexible approach.
PA to Managing Director
Zenith Entertainment
Newcastle upon Tyne/London
01.1998 - 01.1999
- Project Coordinator for multiple TV productions.
- Researcher.
- Post Production Assistant.
Education
BA Hons English Literature -
University of York
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University of Hogskolen, Gavle Sweden
Skills
- Opportunities identification and creation
- Coaching leadership
- Industry partnership development
- Commercial awareness
- Communication skills
- Time management
Custom
- IAB – Digital Media
- Marketing - Level 1
- Media Planning
- Presentation Skills
- Negotiation Training
- LinkedIn Learning
- Membership Excellence
- LAMDA
- Computer Skills – Salesforce/Excel/Powerpoint/Word
Affiliations
- Running, hiking, singing, podcasts, my three children.
Timeline
CIBSE Stakeholder Manager
Chartered Institute of Building Services Engineering (CIBSE)
01.2023 - Current
CIBSE End Point Assessment Manager
Chartered Institute of Building Services Engineering (CIBSE)
01.2022 - 01.2023
CIBSE End Point Assessment Executive
Chartered Institute of Building Services Engineering (CIBSE)
09.2019 - 01.2022
Account Manager
Yahoo
01.2007 - 01.2013
Senior Agency Account Manager
Admedia
01.2006 - 01.2007
Agency Account Manager
Scottish Media Group (SMG)
01.2001 - 01.2006
Bookings Co-ordinator Editing
Happy Fish Pictures Ltd
01.1999 - 01.2000
PA to Managing Director
Zenith Entertainment
01.1998 - 01.1999
BA Hons English Literature -
University of York
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University of Hogskolen, Gavle Sweden
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