Emily Flynn
Caerphilly
Summary
I specialise in administrative support, focusing on organisation and customer service. I streamline office operations to ensure smooth workflows and optimise productivity. My strong skills in time management, multitasking, and problem-solving help me meet business objectives and deliver results efficiently.
Additionally, through my Early Childhood degree, I’ve gained a deep understanding of child development, educational practices, and creating inclusive environments, which enhances my ability to manage diverse needs and work effectively in various settings."
Overview
20
20
years of professional experience
Work history
Administrative assistant
Jet Materials Ltd
Caerphilly, Caerphilly County Borough
2012.03 - Current
- Executed bookkeeping tasks, including invoicing and expense tracking.
- Maintained confidentiality while handling sensitive information with discretion.
- Organised client meetings, preparing agendas and documenting detailed minutes.
- Updated company databases with new employee contact information and employment details.
- Interacted professionally with clients to deliver exceptional service consistently.
- Initiated cost-effective purchase orders for office supplies, ensuring adequate stock levels.
- Managed front desk operations to facilitate a smooth reception experience.
- Coordinated office functions by handling inquiries, managing correspondence, and maintaining cleanliness.
Store assistant
Wm Morrison Supermarkets
Caerphilly, Caerphilly County Borough
2009.03 - 2012.03
- Managed inventory effectively to prevent stock shortages and maintain sales flow.
- Processed transactions accurately, minimising customer waiting time.
- Resolved customer complaints efficiently, enhancing overall satisfaction.
- Ensured compliance with health safety regulations for a pristine work environment.
- Maintained store cleanliness and attractive displays to encourage impulse purchases.
- Assisted customers in locating products, facilitating informed purchasing decisions.
Retail assistant
John Lewis & Partners
Cardiff, Cardiff
2008.09 - 2008.12
- Enhanced sales through targeted suggestive selling techniques.
- Rotated stock regularly, minimising expiry of inventory.
- Delivered exceptional customer service by addressing inquiries and sharing product knowledge.
- Maintained visual merchandising standards with consistent display updates.
- Resolved customer complaints promptly, fostering loyalty and repeat business.
- Assisted customers in fitting rooms by recommending alternatives and additional items.
- Handled transactions accurately while ensuring efficient cash register operations.
Cafe assistant
Palms Restaurant
Caerphilly, Caerphilly County Borough
2006.02 - 2008.07
- Maintained a clean and hygienic workspace to promote safety standards.
- Communicated effectively with team members, ensuring smooth operations.
- Prepared hot beverages tailored to individual customer preferences and assisted chefs in food preparation to enhance kitchen efficiency.
- Ensured consistent quality of food and drinks served, fostering customer loyalty.
- Followed health and safety regulations meticulously to uphold cleanliness.
Education
Bachelor of Arts - Early Childhood
The Open University
Remote 2020.10 -
A-Levels - Psychology, Health and Social Care, Welsh Baccalaureate
Cardinal Newman RC School
Pontypridd, Rhondda Cynon Taf 2006.09 - 2008.07
GCSEs - Maths, English, Biology, Physics, Chemistry, Religious Education, ICT, History, Geography
Cardinal Newman RC School
Pontypridd, Rhondda Cynon Taf 2004.09 - 2006.07
Skills
- Time management mastery
- Business correspondence writing
- Patience and diplomacy
- Task prioritisation
- Telephone etiquette
- Health and Safety Compliance
- Customer Service
- Data Entry
Timeline
Bachelor of Arts - Early Childhood
The Open University
2020.10 -
Administrative assistant
Jet Materials Ltd
2012.03 - Current
Store assistant
Wm Morrison Supermarkets
2009.03 - 2012.03
Retail assistant
John Lewis & Partners
2008.09 - 2008.12
A-Levels - Psychology, Health and Social Care, Welsh Baccalaureate
Cardinal Newman RC School
2006.09 - 2008.07
Cafe assistant
Palms Restaurant
2006.02 - 2008.07
GCSEs - Maths, English, Biology, Physics, Chemistry, Religious Education, ICT, History, Geography
Cardinal Newman RC School
2004.09 - 2006.07