Emily Fahy
Morden,Surrey
Summary
Motivated individual brings a desire to gain work experience and learn from the retail team. Eager to serve customers, keep the shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Accomplished Health and social care student, pursuing Level 3 extended diploma, eager to apply knowledge and gain practical experience.
Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within a growing company.
Overview
1
1
year of professional experience
Work History
Retail worker
tesco superstores
Raynes Park, Merton
11.2022 - 10.2023
- Utilised date rotating to manage store inventory, reducing out-of-stock issues by 94%.
- Maintained knowledge of products and features to provide recommendations to customers.
- Employed to investigate and resolve customer complaints with 92% first-time resolution.
- Facilitated smooth store operations, performing daily opening and closing procedures such as store stocking, cashing up, date rotation and waste management.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
- Consistently exceeded customer expectations by providing a higher level of customer service, including product demonstrations and expert advice.
- Minimised stock damage by consistently practising safe and secure stock handling methods.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Nursery assistant
butterfly nursery
Wimbledon, Merton
01.2023 - 05.2023
- Informed parents and staff members regarding activity of children.
- Taught alphabet and numeracy to enhance learning experience.
- Created caring bonds with children for comfort and safety within nursery.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Observed children to detect problematic behaviour.
- Fed meals , changed diapers and assisted children to use toilet.
- Practiced child protection and health and safety measures to comply with guidelines.
- Recorded and informed manager regarding injuries and accidents.
- Engaged with both children and caregivers to nurture ongoing trusting rapport.
Hair salon assistant
headmasters
Wimbledon, Merton
07.2022 - 09.2022
- Exceeded customer expectations by creating styles to exact demands.
- Attended regular training to improve knowledge and capabilities in cutting, colouring and styling.
- Supported delivery of cuts, colours and blow-outs.
- Provided hairstyling for special occasions, including weddings, parties and events.
- Managed cash registers, ensuring adequate funds and change ahead of salon opening.
- Maintained safe working practices with colours and chemicals, adhering to proper use and disposal guidelines.
- Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
- Provided regular refreshments and snacks for continued customer satisfaction.
Education
A-Levels - Health And Social Care
North East Surrey College of Technology (NESCOT)
Epsom 09/2022 - 06/2025
GCSEs - English
Raynes Park High School
LondonGCSEs - Mathematics
Raynes Park High School
LondonSkills
- Promotions and pricing
- Loss prevention strategies
- Stock replenishment methods
- Customer appreciation strategies
- Refunds and exchanges
- Self-motivated
- Energetic self-starter
- Customer service oriented
- Superb time management
- Confident communicator
- POS Systems
- Accurate money handling
- Team building
Languages
English
Fluent
Spanish
Beginner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
Nursery assistant
butterfly nursery
01.2023 - 05.2023
Retail worker
tesco superstores
11.2022 - 10.2023
Hair salon assistant
headmasters
07.2022 - 09.2022
A-Levels - Health And Social Care
North East Surrey College of Technology (NESCOT)
09/2022 - 06/2025
GCSEs - English
Raynes Park High School
GCSEs - Mathematics
Raynes Park High School
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