Ianthy Bernasko-Howell
THORNTON HEATH,Surrey
Summary
Dedicated individual with a strong foundation in customer service excellence and product knowledge. Skilled in relationship building with customers, store maintenance, and effective store layout management. Proven ability to handle store opening and closing procedures, manage promotions and pricing, and provide tailored product recommendations. Adept at complaint management and known for being a confident communicator and energetic self-starter. Committed to enhancing customer satisfaction through exceptional service delivery.
Dependable individual with knack for customer service and sales. Possesses excellent communication skills and proactive approach to problem-solving. Aims to enhance customer satisfaction and drive sales growth.
Overview
1
1
year of post-secondary education
Work History
Retail worker
Marks & Spencer
Beckenham, Bromley
06.2022 - 07.2022
- Assisted customers with product selection, leading to improved customer satisfaction.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Created attractive product displays that stimulated customer interest and purchases.
- Followed company policies and guidelines strictly maintaining standards of operation.
- Maximised operational efficiencies by completing a variety of tasks simultaneously, including staff training, and restocking
Education
NVQ Level 2 - health and social care
Merton college
Morden, Merton 09.2023 - 07.2024
Skills
- Product knowledge
- Customer service excellence
- Relationship building with customers
- Store maintenance
- Store opening and closing
- Store layout
- Promotions and pricing
- Product recommendations
- Complaint management
- Customer Service
- Confident communicator
- Energetic self-starter
Affiliations
- love to bake
- love watching crime documentaries
- love to help around the house
Timeline
NVQ Level 2 - health and social care
Merton college
09.2023 - 07.2024
Retail worker
Marks & Spencer
06.2022 - 07.2022
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