Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Generic

Emily Diamante

Stoke-On-Trent,Staffordshire

Summary

Motivated first-year university student with a strong commitment to teamwork and problem-solving. Retail experience fosters efficient work in fast-paced environments while maintaining composure. Skilled in building relationships with colleagues and customers, contributing to team success in resolving issues and achieving sales targets.

Overview

1
1
year of professional experience

Work History

Retail Assistant

NEXT
05.2025 - Current
  • Processed transactions efficiently at the till, including sales, refunds, and exchanges.
  • Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
  • Collaborated with team members to achieve sales targets and contribute to store success.
  • Maintained high standards of visual merchandising to promote store layout and product presentation.
  • Maintained a tidy and safe shopping environment, following health and safety guidelines.
  • Performed closing duties such as securing shop premises and cashing-up tills.
  • Participated in staff training to develop product knowledge and sales techniques.

Education

A-Level -

Derby College Group's Joseph Wright Centre
Derby
05-2026

GCSE -

St Benedict Catholic Voluntary Academy
Derby
05-2024

Skills

  • Till and cash handling
  • Returns and online order processing
  • Visual merchandising
  • Product knowledge
  • Sales techniques
  • Outstanding customer service
  • Complaint management
  • Team collaboration
  • Store cleanliness maintenance
  • Fashion trends awareness
  • Resilient under pressure
  • Confident communicator
  • Outgoing and enthusiastic

Interests

I enjoy playing musical instruments and have received a Yamaha Grade 3 Distinction in keyboard. I also enjoy teaching myself various other instruments such as violin, ukulele, and guitar. In my spare time I enjoy dancing and performing arts. I participated in school productions and trained in dance at Trinity Warriors in Derby. Since, I have occasionally been able to perform and choreograph through volunteering for college events, but I have recently begun to ease my way back into dancing through classes in university. I am also part of my university's craft society. I find the focus and craftsmanship that goes into making something physical captivating and rewarding. Outside of college hours, I volunteered to help at college events as an ambassador where I helped guide attendees and answered any of their questions. I enjoyed helping at such events as it allowed me to meet new people and aid others which gave me great gratification.

References

  • Mariya Niaz, NEXT Sales Manager

Mariya_Niaz@next.co.uk

+44 7304 049727

Timeline

Retail Assistant

NEXT
05.2025 - Current

A-Level -

Derby College Group's Joseph Wright Centre

GCSE -

St Benedict Catholic Voluntary Academy
Emily Diamante